Trust Us - We are the official UK Viltrox store
Please check that this item is compatible with your camera. If you have any questions or need further help please get in touch through the eBay messaging system.
1) All stock is in the UK
2) Orders before midday are shipped same day
3) Buying from our UK store means you receive your lens quickly with no extra costs such as customs fees
4) In the rare event of a problem or if you have a question we are easy to contact. Just send us a message using the eBay messaging system
5) All items are shipped within 24 hours on a tracked service with Royal Mail. You will receive the tracking number and delivery updates from Royal Mail
We accept payment through eBay Managed Payments only, the quickest and safest payment method. We do not accept any other payment methods.
Through eBay Managed Payments you will be able to check out using credit, debit, and gift cards, Apple Pay, Google Pay, PayPal, and PayPal Credit.
We require full payment before any goods are shipped. We do not offer a credit service.
We endeavour to ship all orders as soon as we can.
All orders are sent on a NEXT DAY, SIGNED FOR SERVICE with Royal Mail. You will be sent email updates if you provide your details at point of order.
Orders placed before midday Monday – Friday (excluding Bank Holidays) are usually despatched the same day. Orders placed after midday are usually despatched the following business day.
Please Note, the above is sometimes subject to change.
If you are not happy with something you bought, we'll take it back as long as it is within 14 days of when you received it. If you opened the box, broke the seals and used the item we will still take it back, but you will be charged a 15% re-stocking fee. If it's brand new and unopened, with seals in-tact, we'll give you a full refund. The only times we don't accept a return is if it is used or damaged by you or if the product is returned incomplete. If the fault is on us (mixed up, faulty on arrival), we'll of course pay for return shipping.
We do not sell goods on a trial basis and as such, you are advised to check the suitability /specification before purchasing.
Please note, before notifying us that an item is faulty, please ensure that you have the latest version of firmware installed.
Please feel free to contact us to discuss anything that you may have a question about.
We pride ourselves on a quality service and we are happy to address any concerns.
Contact us via the eBay messaging system here