PayPal is the preferred payment method.

If you do not have a PayPal account you can still purchase from us through PayPal by selecting “Don’t have a PayPal account?”.

You can enter Credit Card or Debit Card details and complete the payment.

If you are having any problems with using PayPal you can contact them on 0800 358 7911.

Alternatively contact our customer services team who will be happy to assist you. Please note: we are unable to take payment over the telephone for eBay orders.

We offer free delivery on all of the items in our eBay store, we aim to dispatch orders within 48 hours of receiving payment (Monday-Friday) and weekend orders are dispatched on Monday. If your order contains more than one item, we will attempt to combine your items into one parcel if possible.

Our free standard delivery option is with the courier Hermes; if you urgently require your item(s) please select our faster shipping option - "Other 24 hr Courier" (Hermes Next Day - £2.99 per order).

At the courier’s discretion, they may leave an item in a safe place or with a neighbour if nobody is present to accept the delivery. In these circumstances the delivery company should put a delivery note card through your letter box to explain where they have left your item. If you have specific details of a suitable safe place or an approved neighbour please contact our customer service team via eBay messages as soon as possible so that we can inform the delivery company of your requirements.

In the event of any issues with your order, where possible we will attempt to contact you at the earliest opportunity to inform you and to arrange a suitable solution. If you have any concerns or problems please contact our friendly customer services team who will be happy to help you by using the eBay messaging system. Our office hours are 8:30am-4:30pm (Mon-Fri), we aim to respond to all enquiries within 24 hours.

Please note: due to eBay restrictions we can only dispatch items to the delivery address entered into PayPal during the order process. We are also unable to deliver to the following locations: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, PO Box and British Forces Post Offices (BFP0) addresses at this time.

Please do not open case or leave bad feedback for us before contact. We will really appreciate that.

•If any item is found to be missing parts or damaged please contact us via the "Contact Seller" option within 14 days of delivery so that we can provide you with the details on how to resolve your issue.

• You can return unused items to us by contacting us within 30 days of delivery. Please contact us using the “contact seller” option for important information, before attempting to return the goods.

• Please note that for all returns deemed unsuitable, we are not responsible for the return shipping and are unable to refund this cost.

• Please do not ship any goods to any address without our authorisation as it might lead to you not receiving your refund. [Please do not initiate a return without our authorisation as this could result in a delay in issuing your refund.]

We want you to be satisfied with your purchase. However, if you have any issues regarding your order, we have a dedicated customer service centre who will be delighted to help and resolve any issues that may arise.

We strive for 100% customer satisfaction at all times. If you are not satisfied with your purchase or experience with our company, please do not hesitate to contact us. We will do our best to resolve this for you.

Please check Business seller information or email through the eBay messaging system. You will need to select the "contact the seller" option (found on your eBay Order). We aim to respond within 24 hours.

Our office opening hours are Monday to Friday, 9 am to 5 pm.

Please be aware, due to the current pandemic, there is a limited service for our manned phone lines. Our communication through email, however, remains the same and our response time is 24 hours.

Does my item come with a warranty period?

All our electrical products come with a 12 months’ warranty. Non-electrical products have a 6 months’ warranty.

My item has reached me damaged/faulty/missing parts, what should I do now?

In this unlikely event, we advise all customers that any issues must be communicated within 14 working days of the delivery taking place. Please CONTACT US at your earliest convenience by using the contact seller option.

To ensure quick resolution, please attach photos and part numbers (if applicable) on first contact. This can be done using the "attach photos" tab located underneath the message box]

We aim to respond to all emails within 24 hours and will do all we can to resolve any issues as efficiently as possible.

Can I collect my order?

We do not offer customer collection as we operate from multiple storage facilities across nation that do not allow public access. However, we do offer a FREE delivery service to all UK Mainland locations! You can also benefit from free collection on selected items at your nearest Argos store by selecting this option at checkout.

When will I receive my order?

We aim to dispatch within 24-hours, on average delivery takes 1-2 working days although larger items can take up to 3-5 working days from date of PAYMENT. Once your order is marked as dispatched your tracking number and courier name will be sent via email so you can track delivery of your consignment online at any time.

For larger items- the courier requires pre delivery notice. To ensure a smooth delivery, we should encourage customers to enter a valid contact number during checkout. Are you able to deliver outside of the UK?

We offer Global shipping on selected items; however, this service is not free of charge.

Please refer to the "postage and payments" section on the item listing and enter your delivery postcode to confirm eligibility.

I have ordered more than one item; will they be delivered together?

As we work from various distribution centres across the nation, we are unable to guarantee same day/time deliveries for multiple items. The products might be originating from various stockrooms or conveyed with various dispatch REGULATIONS. Once dispatch has taken place, we encourage our customers to track each of their consignments online or CONTACT US accordingly]

How do I track my Item?

Once dispatched, your tracking information will be sent to your registered email address. You can enter these details online via the courier website. If you experience difficulties accessing your tracking information, please CONTACT US via the eBay platform and we will be happy to contact the courier directly/track the delivery on your behalf.

I have missed my delivery! What will happen now?

Not to worry! The courier will leave a card at the delivery location and re-attempt delivery on the next working day. They will also outline further guidelines with respect to rearrangement of delivery or the option to collect from your local depot.

I would like my parcel to be left in a secure location, can this be done?

In a case where the customer requests for the goods to be left (without a signature), we will do our best to notify the courier/driver prior to their arrival. We are not liable for any theft/damage/loss that may occur ONCE delivery has taken place.

The address on my order is wrong, can this be changed?

Unfortunately, for security reason, we are unable to change your address once the order has been confirmed and paid. In this instance, we advise you to contact us to cancel the order, and then purchase the item again with the correct delivery address.