PROCESSING 

Please allow up to 48 hours for your order to be processed upon the completion of your payment. Once your order has been processed you will automatically receive your tracking number via your my eBay. If you have not received your tracking number it means that your order has not yet been processed.

PAYMENT

You must make your payment within four days upon the auction completion. If you fail to do this an unpaid item case will be opened up against you. Please communicate with us if there are any issues making your payment. We accept pay pal and credit card payments. International customers are responsible for any taxes or fees associated with your order.

SHIPPING

We ship using FedEx, UPS, and USPS. Most items will be shipped via FedEx or UPS unless your shipping address is a P.O. Box; if you are outside the U.S., or you are located in Alaska, Hawaii, or Puerto Rico

PAY PAL USERS ONLY, we are only authorized by pay pal to ship the item to the shipping address listed on your pay pal account. Please verify that your shipping information is up to date before you submit your payment.  

RETURN POLICY

You have 30 days from the original purchase of your item to process a return. Returns are only accepted if the item is still in its original wrapper and has not been used. If you send back an item that is used or has been removed from its original wrapper your return request will be denied and the item will be shipped back to you. Buyers are responsible for all return shipping fees.

WARRANTY

Aluminum and Composite Bat Warranty

Sole & Exclusive Warranty: The warranty provided herein is the sole and exclusive warranty provided for Victus non-wood bats. Victus disclaims and the purchaser waives all other express or implied warranties including but not limited to the warranty against redhibitory vices and hidden defects, the warranty of merchantability, the warranty that the product is fit for its intended purpose and the warranty that the product is of a specific kind or quality.

Sole & Exclusive Remedy:The remedies provided herein, repair or replacement are the sole remedies available and purchaser waives all other remedies including but not limited to recovery of consequential damages, attorney’s fees and legal expenses. In the event of legal proceeding or arbitration, purchaser agrees that any monetary recovery will be limited to the purchase price of the bat.

 WARRANTY: Victus provides the original purchaser a one-time replacement within 12 months of the original date of purchase under the following conditions:

1. The bat is accompanied by the original receipt (proof of purchase).

2. The bat was purchased from an authorized Victus Dealer. We do not warranty any product purchased from or through a third party including, but not limited to, Craigslist, eBay and other non-authorized retailers.

3. The bat broke as a result of a manufacturer’s defect during normal use.

Victus Warranty covers manufacturer’s defects resulting from normal use including:

- Cracking

- Severe denting (Note: Minor flat spots & small indentations are normal under certain instances and will be reviewed by our professional staff to assess if such damage warrants a replacement)

-Detached endcaps or knobs

-Loose particles inside of barrels

-Proper Bat Care Guidelines

Victus bats are high-performance products. The lifespan of these high-performance products depends on the amount of use and care given to each bat. We suggest the following for proper care and use:

• Bats are used with leather covered baseballs and softballs only. Using weighted or non-traditional baseballs or softballs can and will damage certain bats voiding any warranty.

• Bats should be for personal use only. Bats used by multiple participants can and will decrease the lifespan of the bat.

• Bats should not be used in weather resulting in temperatures below 60°F (15°C). Temperatures below this range make balls harder than normal and therefore can increase damage to bats.

• Throwing of bats or hitting of bats against objects such as cleats, rocks, or anything besides leather covered balls will damage bats and decrease its lifespan. This can also cause premature damage to the bat resulting in an increase in damage potential.

• To clean your bats, use water and mild soap. Do not use any type of chemicals for cleaning as they can damage the finish, cosmetics, and integrity of certain components.

Victus Warranty does not cover:

• Bats that have been abused, altered, or mistreated due to improper care, accidents, misuse, overuse or negligence

• Bats that have been used in commercial batting cages

• Bats that have been used in temperatures below 60°F(15°C)

• Bats purchased from non-authorized Victus Dealers

• Bats not submitted by the original purchaser

• Clearance bats priced/bought under $50

• Bats that have been hit by objects other than leather covered baseballs such as cleats and/or rocks. If marks on bats submitted match that of cleats and/or rocks, warranty will be void and will be considered “abused”

• Grips, decals, or stickers

Note: Our warranty is not transferable and does not cover grips, abuse, misuse, bats used in commercial cages, altered bats or any bat that has been damaged due to improper care, accidents, misuse, overuse or negligence.

Requirement of Tender: As a condition of any warranty claim, the bat and a valid receipt from an authorized Victus dealer are tendered to Victus at the address listed below. Warranties will not be honored unless the bat and receipt are tendered. All products returned under warranty will be reviewed by our qualified staff. If it is determined that your bat is covered under warranty, Victus will send you either a repaired or replacement bat of the same model and size. We reserve the right to perform testing to determine if the bat meets warranty requirements and/or to refuse warranty service to any person who, in the judgment of Victus, abuses the Victus product and/or warranty policy. Victus also reserves the right to substitute a similar product as a replacement, if necessary.

PLEASE DO NOT RETURN YOUR BAT TO A RETAILER

All returns must be shipped within 10 business days of a submitted warranty claim. To submit a claim, please visit: warranty.victussports.com

How to Send Your Bat to Victus

Review the Terms and Conditions above

Complete the Return Authorization Form here

Return your Victus bat, along with proof of purchase and a copy of the Return Authorization Form*, by prepaid carrier to: 

Victus Sports Returns Center

5818 McCann Drive 

Baton Rouge, LA 70809