• We ship most of the orders within the Handling Time specified. However, please make a note that we do not ship on Saturdays and Sundays. We will always keep your informed if we anticipate any kind of delay in your order.

• We do offer Combine Shipping. You can purchase multiple items and pay us one combined shipping fee for your entire purchase

• Please feel free to email us through eBay for any questions regarding the shipping charges.

Shipping Policies:

• FREE SHIPPING is offered on all the orders shipped within United States including Hawaii, Alaska & Puerto Rico. The estimated delivery time would be 5-10 business days.

International Shipping Policies:

Flat Shipping Fee is charged on the International Shipments.

• Orders getting shipped to Canada, North & South America, Shipping fee is $15.00 and $1.00 for each additional item.

• Orders getting shipped to Mexico, United Kingdom, Japan and Australia Shipping fee is $20.00 and $10.00 for each additional item.

• Orders getting shipped to rest of the countries, Shipping fee is $26.00 and $15.00 for each additional item

1) We will send a return label in case of defective or incorrect products shipped.
2) Once we receive the defective shipment, we process and ship out a new order with in 2-3 business days.
3) We will also issue complete refund (product price + shipping cost) in case you don’t want any replacement item.
4) Once a product is returned, refund amount will be credited back to your account within 3 business days.

1) Returned products must be unopened and sealed, unless defective and Refused Shipments.
2) They must be returned within 30 days.
3) We will not charge any restocking fee.
4) We will not refund the shipping charges.
5) Once a product is returned, refund amount will be credited back to your account within 3 bussiness days.
6) After 30 days, no returned products will be credited.

VitaGen is NOT responsible for any and all packages detained/impounded/or returned to us by the country’s respective Customs Department. It is the FULL responsibility of the customer to ensure that these vitamins and supplements are allowed by their Customs. Customs regulations vary greatly by country. If an item or items are returned to us due to non-compliance issues with your country's laws and regulations, a refund will be issued for the merchandise only, minus 20 percent of the value of your order as the re-stocking fee, and any other charges incurred such as quarantine fees, shipping fees or warehousing fees assessed by the customs in your country.

International Customers may have to pay import taxes, customs duties, etc. These charges are separate from your shipping charge.