Welcome to Burtree Angling we aim to provide high quality products at low prices combined with a fast reliable service.
If an item arrives damaged or you have been sent the wrong item please contact us via ask seller a question before opening an item not as described case so we can rectify the problem.
If you open an item not as described case we will not be able to replace the item but will refund in full once back
Genuinely faulty goods will be replaced or money refunded, however we must be advised of any faulty goods upon receipt of the item or as soon as possible. It is the customers responsibility to pay for and ship the item back to us if you ordered by mistake or changed your mind. If the item is found to be faulty, we will also refund the postage cost.
Payment within 4 days is required
We Accept the following Payment Methods:
PayPal
Failure to pay within 7 days will result in an automatic Non-Paying Bidder report being filed with eBay
Payment is due within 4 days of purchase. We understand that things come up so please contact us as soon as possible if more time is needed to finalize payment
We aim to ship all items within 24hrs hours Mon-Fri but please allow more time on on bank holiday periods.
UK Mainland - Orders sent via Royal Mail Or Courier Serviceand should arrive within 3-4 days of your order being placed excluding weekends and bank holidays. A confirmation email will be sent upon your order being despatched and tracking information will be included enabling you to track the progress of your order online. some deliveries may require a signature.
We try to describe all our products accurately as possible
If you have any questions please contact us before bidding/purchasing any items
All products are New unless otherwise stated
If an item arrives damaged or you have been sent the wrong item please contact us via ask seller a question before opening an item not as described case so we can rectify the problem.
If you open an item not as described case we will not be able to replace the item but will refund in full once back
Genuinely faulty goods will be replaced or money refunded, however we must be advised of any faulty goods upon receipt of the item or as soon as possible. It is the customers responsibility to pay for and ship the item back to us if you ordered by mistake or changed your mind. If the item is found to be faulty, we will also refund the postage cost.


All items will be shipped within 24hrs of purchase Mon-Fri
If there are any issues with your order we will contact you within 24hrs.
Estimated delivery date is given before purchase.
A tracking number will be uploaded to your order.
Please beware it can sometimes take 48/72hrs for tracking to catch up with Ebay tracking dependant on carrier used
If your order has not been delivered within estimated delivery time please contact us via Ebay messages
Customer satisfaction remains our top priority.
PLEASE ONLY USE THE EBAY RETURN PROCESS IF YOU HAVE CHANGED YOUR MIND OR YOUR ITEM DOSE NOT FIT AS ALL WE CAN DO IS REFUND ONCE BACK.
IF YOUR ITEM IS DAMAGED / FAULTY OR IS THE WRONG ITEM PLEASE CONTACT US THROUHG EBAY MESSAGES AND WE WILL RECTIFY. WE WILL SEND A PREPAID RETURN LABEL OR ARRANGE COLLECTION.WE CAN THEN REFUND OR REPLACE WHAT EVER IS BEST FOR YOU.
We always attempt to be as accurate and honest as possible in our listings and your item should arrive as described. Because we take great pride in our service and positive feedback is important to us, we would never knowingly undertake a transaction whereby the customer is given the wrong or incorrect information.
On the rare occasion this happens, it is human error and we would ask our customers to please contact us BEFORE leaving negative feedback so we can resolve the issue. (Please allow up to 24HRS for us to respond). Solving problems, answering questions and dealing with customer concerns is all part of our service.
In the case of product defect or damage upon arrival, or wrong product shipped, again please contact us immediately. Customers are fully protected with our returns policy which states that we will collect the item using our courier or send a prepaid return label and issue a full refund or replacement.
Please note that returns are only accepted within 30 days of the delivery, so any issues must be reported to us within that time. Customers wishing to return their item (but it is not deemed faulty or incorrect) can do so within the same 30 day time scale from delivery but at the customers expense. Please contact us before proceeding to return your item.
