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Shipping &
Handling Details |
Default Shipping Cost or Free Shipping
Information:
▲ Default shipping cost or free shipping service is
only for the customers from Canada or the lower 48 United States by Canada Post,
USPS or the UPS Ground. Customers from other areas or needs other shipping ways,
please contact us.
▲ Buyers from Guam, Puerto Rico, Virgin Islands, American
Samoa, Alaska, Hawaii, PO Boxes, APO/FPO addresses or other countries/areas,
there WILL be extra shipping costs, please contact us for more detailed
information.
▲ Please make sure your address is valid for both UPS and USPS
services. Any costs incurred because of incorrect or undeliverable address
should be undertaken by buyer.
Handling Time: Shipping is usually
made in 1-3 business days after payments cleared. Orders are processed from
Monday-Friday; Not on the weekends & public holidays.
Sales tax /
Customs duties: Any sales taxes or Customs duties are not included. If came
out, they must be undertaken by the buyer.
Damage In Shipping:
Contact us First! We will work with you to get the case resolved in the fastest
method.
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Return /
Refund |
If you are not 100% happy with your purchase,
please contact Us. Please don't directly opened a request or case without
informing us, or else, we will do some discounts on the warranty and other
sales-services later on. Hope for your understanding.
Returns &
Exchanges
▲ All returns must be made within 14 days of delivery date.
Items must be in new, unused condition, with all original materials included
with the shipment. A partial refund may be applied for opened or damaged items,
depending on the condition.
▲ Items returned under the buyer’s remorse: The
return shipping fee must be covered by the buyer; The original shipping cost
will also be deducted from the refund. 15% restocking fee of the items purchase
price will be charged.
▲ Returns that are the result of our seller's error:
Buyer will receive a full refund of the item as well as shipping charges
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All returns require a RA (Return Authorization) number that will be given by our
seller. Please contact with us at first for more details.
Defective
& Damaged Products
▲ If product was received damaged or not as
described, please send us some pictures or videos, so we could well understand
your problem, then solve them for you ASAP. Besides, it's much helpful for us to
claim with UPS, remind our related department to pay much more attention to
packaging later on. Hope for your understanding.
▲ Replacement or refund of
defective or damaged products can only be returned in exchange for the exact
same product, or else, the purchase price will be refunded back to your original
payment method.
▲ If an item is received damaged, customer service must be
contacted within 7 days of receiving your item. All returns require a RA (Return
Authorization) number as above.
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Payment |
| eCheck Issues: Payments via eCheck do not
clear immediately. Usually you will wait 5-7 days after checkout for it to
clear. Then we will arrange shipments for you. |
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Warranty &
Feedback |
▲ 6 months' warranty for the machines, not for the
consumables. We stand behind our products all the item, so even if your warranty
period has expired, you can still seek for service or technical support from us
with low cost.
▲ Any warranty shipping cost to us is responsible by
buyer.
▲ Any shipping cost to buyer is responsible by the seller.
▲ We
committee to the customer satisfaction and want to bring you the best purchase
experience. If there is any problems, please contact us ASAP. If not, please
leave us a positive feedback as it's very important for us. Thanks very
much. | |
