📦 SHIPPING & RETURNS INFORMATION
🚚 Shipping Details:
- Same-Day Dispatch: Orders placed before 2:00 p.m. (Mon–Fri) will be dispatched on the same day.
- Next-Day Dispatch: Orders placed after 2:00 p.m. will be shipped within 24 hours (excluding weekends and bank holidays).
- We ship using reliable couriers including Royal Mail, Yodel, and DHL.
- Standard delivery typically takes 2–5 working days, excluding weekends and bank holidays.
- Express delivery is available and typically arrives within 1 business day, although in rare cases, delivery may take up to 48 hours.
- Parcels weighing over 2kg will be sent via an appropriate courier based on size and destination.
🌍 Remote Area Shipping:
Additional postage charges may apply for certain regions, including:
- Northern Ireland
- Republic of Ireland
- Scottish Highlands
- Isle of Man
- Isle of Wight
- Scilly Isles
If you're located in one of these areas, please contact us before placing your order so we can confirm shipping costs.
📬 Missing Parcels:
If your parcel hasn’t arrived within the expected timeframe, please get in touch with us directly. We’ll provide tracking updates and work with the courier to resolve the issue promptly.
🔄 Returns & Exchanges:
Your satisfaction is our priority! If you're not 100% happy with your purchase, we’re here to help.
- You can return or exchange your item within 30 days of the purchase date.
- Returned items must be in original condition and packaging, unused and undamaged.
- Please retain your proof of purchase for any return or exchange.
- Refunds will be issued upon receipt and inspection of the returned item.
- We no longer offer exchanges for goods bought in error. You would be required to return the original for a refund and place a new order for the desired product (shipping charges may apply).