01.Will this fit my car?

We have used the eBay compatibility list as a guide for buyers to use, but the eBay data system is not accurate and incomplete sometimes. Please make sure you have read through the whole listing and paid attention to “note” and “notice”. If there is any uncertain, please use the eBay message to check with our sales first.

02.What payment methods do you accept?

We currently only accept payment via PayPal. You can also use PayPal as a guest and pay using a debit or credit card.

03.When will my order be dispatched?

We will arrange the shipment in 1-3 business day after the payment is cleared. The tracking number will be updated on eBay in 24 hours after the shipment. Please notice that there is no shipment during weekend and holidays.

04.Can I pick it up at the warehouse?

Sorry no. Pick up service is not available.

05.Can I amend my order?

Sorry no. Once the payment is cleared, we cannot amend any item(s), quantities, or add or remove items. We are also unable to change the delivery address. Therefore, please double check all the order information before making payment.

06.What do I do if I have not received my order?

Please simply contact us via eBay messages, and then, we will get back to you as soon as possible with the update. Usually, we will follow up every shipment till customers get their order.

07.What do I do if my product is faulty?

Please simply contact us via eBay messages, and then, we will get back to you as soon as possible. It will speed up the process if you could provide us some pictures or video to illustrate the issue details.

01.

We will ship your order in one 1-3 business day once the payment is cleared. Tracking number will be uploaded to eBay within 24 hours after shipment.

02.

All the parcels will be collected by our carrier at 10:00am AEDST on Monday to Friday. For the payment after 9:30am AEDST, the parcel has to be shipped the Next working day at 10:00am AEDST.

03.

We ship all our items either via Toll IPEC or Au PosteParcel. The estimated delivery time is around 2-5 working days to most area in Australia .

01.

All MaXpeedingrods products have 24 months warranty (unless otherwise stated). All the warranty only covers manufacturing defect(material or workmanship ). Any issue caused by physical damage, incorrect installation and usage, modification, negligence, etc will be out of warranty.

02.

We aim to provide you the good buying experience, 30 days return policy is offered in our store. You may return or exchange any product within 30 days, as long as the item is in resalable condition and is returned in its original packaging. If the product is damaged during or after installation, a refund or credit will not be given. You will be responsible for the original and return shipping charges and a restocking fee of 15%. This also applies to orders cancelled during transit.

03.

The Refund/Exchange will not include postage/eBay costs. There is no problem to return products in terms of unopened, complete, unused. Otherwise, we have the right to refuse the return. Whatever your return reason or exchange is, please contact us for return instruction and return authorization number first; Our customer service team will provide you the professional solution and solve your problem promptly. Our goal is for you to be happy with your purchase.