Under the United Kingdoms Distance Selling Regulations, if you have received goods and have simply changed your mind about your purchase, you may return the goods to us for full credit, subject to the following conditions:
- The item(s) is in stock condition i.e. as it was when it was delivered to you.
- You inform us of your desire to cancel within 14 days of receipt of the product(s) in writing.
- You pay the return delivery charges.
- Goods are returned as soon as possible in order that your credit can be actioned within 30 days.
- Goods are returned in a re-saleable condition and in their original packaging.
- Goods returned opened may incur a restocking charge.
- Software ordered can only be credited as long as the product has not been unboxed & in original seal. We retain the right to refuse the return of open software.
Please note that your right to return Products does not apply to products which fall into the following categories unless they are faulty:- Sewing patterns can only be credited as long as the product has not been opened or cut into. This is inline with the pattern manufacturers copyright policies.
- Fabric will not be credited if it has been cut, laundered or changed in any way.
If goods are refused by us, because the above criteria is not met, we will return them to the customer and at the customers expense. If goods are found to be faulty, damaged in transit or sent in error, we will arrange return delivery from UK addresses.
About Us
Here at Regent Home of Sewing we are a specialist sewing machine stockist and expert sewing machine repair business. Established in the 1960's and still run by the same family. We sell the very best leading industry brands including Babylock, Brother, Bernina, Janome, Husqvarna Viking, PFAFF, JUKI & many more.
We sell all types of machines ranging from computerised sewing machines, portable sewing machines, heavy duty sewing machines, and embroidery machines. Browse our extensive range and buy online or visit us in-store at our Ilford, Essex location.
We aim to offer friendly & efficient service, and to be the 'home' of all your sewing needs.
We service & repair domestic machines of all brands in our purpose built workshops, with industrial machines carried out on site.
Whether you’re a sewing novice or a an experienced sewer, you’ll find amazing deals, expert advice and excellent backup and support.
We also stock a wide range of knitting & crochet yarns, 1000's fabrics such as craft cotton fabrics, silk fabrics, satin fabrics, jersey fabrics, haberdashery and all the sewing accessories needed for your creations.
