Avaya 9508 Digital Desk Phone Global Icon (700504842) — 8-Line Corded Business Telephone
Avaya 9508 Digital Desk Phone Global Icon 700504842

The Avaya 9508 Digital Desk Phone (700504842) is a full-featured corded business telephone from the Avaya 9500 Series, built for Avaya IP Office systems. It delivers 24 programmable call appearance and feature buttons across 3 levels, a full-duplex two-way speakerphone, and an 8-line x 32-character white backlit LCD display — giving managers and call-intensive users complete call control at their fingertips. The Global/Icon version uses icon-labeled fixed keys with no language-specific text, making it suitable for international office deployments. Compatible with Avaya IP Office Release 7.0 or later via DCP protocol.

Avaya 9508 – Key Features & Benefits

  • 24 Programmable Call Appearance / Feature Buttons: 8 administrable buttons across 3 pages = 24 total positions, each with dual red/green LEDs for instant line and call status visibility.
  • Full-Duplex Two-Way Speakerphone: Integrated hands-free speakerphone delivers clear audio for solo calls — no external device needed.
  • 8-Line White Backlit LCD Display: 8-line x 32-character display shows caller information on active appearances; calls continue alerting visually when ringer is silenced.
  • 10 Fixed Feature Keys: Permanently labeled Speaker, Headset, Mute, Volume, Menu, Phone, History, Contacts, and Voicemail keys plus 4 context-sensitive softkeys and a 4-way navigation cluster.
  • RJ9 Headset Jack: Supports wired Avaya headsets and Poly/Plantronics wireless headsets via APV-63 EHS cable for hands-free operation.
  • Expandable to 96 Keys: Add up to 3 Avaya BM12 button modules (sidecars / attendant consoles), each adding 24 programmable keys — ideal for receptionists and operators.
  • Desk & Wall Mountable: Dual-position stand for low or high desktop tilt; optional wall mount kit (sold separately) for space-saving installations.
  • Hearing Aid Compatible (HAC): Meets HAC standards for users with compatible hearing aids.
  • Global / Icon Design: Icon-labeled fixed keys with no printed English text — suitable for multilingual office environments.
  • Contacts & Call Log: Stores 100 contacts and 30 call log entries (missed, answered, outgoing) per IP Office platform configuration.

Avaya 9508 – Technical Specifications

  • Part Number: 700504842
  • UPC: 799599501936
  • Protocol: DCP (Digital Communications Protocol)
  • Codec: G.711
  • Display: 8-line x 32-character white backlit LCD
  • Programmable Buttons: 8 administrable buttons x 3 levels = 24 total positions
  • Fixed Feature Keys: 10 (Speaker, Headset, Mute, Volume, Menu, Phone, History, Contacts, Voicemail, Navigation cluster)
  • Softkeys: 4 context-sensitive
  • Speakerphone: Full-duplex two-way
  • Headset Port: RJ9
  • Button Modules Supported: Up to 3x Avaya BM12 (each adds 24 keys; requires Avaya 1151C1 power supply, sold separately)
  • Contacts: 100 entries (per IP Office platform configuration)
  • Call Log: 30 entries — missed, answered, outgoing
  • Message Waiting Indicator: Yes — hardware MWI lamp
  • Dimensions (H x W x D): 7.91" x 8.03" x 8.07" (high-position)
  • Weight: 2.2 lbs (including handset and stand)
  • Color: Charcoal Gray
  • Wall Mountable: Yes (wall mount kit sold separately)
  • Hearing Aid Compatible: Yes (HAC)
  • Power: Powered by Avaya IP Office digital station card — no separate power supply required for base phone
  • Compatible Platform: Avaya IP Office Release 7.0 or later
  • Global / Icon Version: Icon-labeled fixed keys (no English text on faceplate)
  • In the Box: Avaya 9508 Phone, Dual-Position Desk Stand, Handset with 9 ft Cord, RJ11 Line Cord

Avaya 9508 – Frequently Asked Questions (FAQ)

  • What phone system does the Avaya 9508 require?
    The 9508 requires Avaya IP Office Release 7.0 or later and one available digital station port using DCP protocol. It is NOT compatible with Avaya Aura Communication Manager or any SIP-based system.
  • How does this phone get power — does it need PoE?
    No PoE switch required. The 9508 is a DCP digital phone that draws power directly from the Avaya IP Office digital station card. It is not an IP/Ethernet phone and does not connect to a network switch.
  • What is included in the box?
    The phone ships with: Avaya 9508 handset unit, dual-position desk stand, handset with 9 ft curly cord, and RJ11 line cord. Power adapter, BM12 expansion modules, and wall mount kit are NOT included and sold separately.
  • What is the difference between the Global/Icon version and the standard version?
    The Global (Icon) version has the English text labels removed from the fixed-key faceplate — buttons use icons only. Functionality is identical to the standard version. This is the currently manufactured model; Avaya has transitioned all 9500 Series phones to the Global form factor.
  • Can I add more programmable buttons to this phone?
    Yes. Up to three Avaya BM12 button modules (sidecars) can be connected, each adding 24 programmable keys for a maximum of 96 total key positions. Each BM12 requires a dedicated Avaya 1151C1 power supply (sold separately).
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