We use DPD, Parcelforce, UPS and Royal Mail for delivery our goods. Depending on postage service someone may need to be in to sign for the item. Our postage cost is usually free of charge however we reserve the right to charge postage fee if postage is upgraded to faster delivery service or postage is to one of following UK destinations: NORTHERN IRELAND, ISLE OF MAN, HIGHLANDS & ISLANDS OF SCOTLAND,SHETLANDS OR SCILLY. This only applies to heavy items sent by the courier companies. There is no surcharge if the item is being posted using Royal Mail. International buyers please email us for postal costs prior to bidding (Unless relevant shipping rates are stated in listings). We don’t post any heavy parcels (due to insurance cost) outside EU. We do not currently ship to PO Boxes or BFPO addresses. We reserve the right to cancel and refund any orders to these addresses

All items we send are in good order when leaving our premises, any damage will therefore have been caused during the delivery process and will not be "our fault" and we will claim a compensation from a courier company. When an item arrives by courier, please take a time to open it and confirm the goods are in good order before signing for them. Some drivers will not allow you to open the item to check it, if this happens sign your name with the word "UNCHECKED" next to it as then a claim can be made if damage is found later. If it is damaged, then sign for it as damaged and refuse delivery. If an item is not collected from the post office or collection point and the item is returned you will have to pay postage again.

We guarantee these items to work on arrival as they are checked and packaged by us before listing on ebay and despatching. We personally guarantee all purchases for 3-14 Months (depends of the product) from the receipt of goods. If an item does prove faulty when it is received then a replacement will be sent out once we have received the item back and confirmed its faulty and confirmed the serial number and our security VOID labels and hidden UV mark.

If you wish to return an item due to any reason, you must contact us within 30 days of receiving the item. Please note that you will be responsible for the postal costs of returning the item. When returning the product, please include a letter with your contact details, ebay user name, date of transaction and described a reason or return or fault description if returned under warranty. We will not accept any items back under 30 Days Return Policy if they are not in their original packaging, sent back without original accessories, have heavy signs of use or have signs of case opening or parts replacing. Please note all items are discreetly security marked and serials number noted to aid fraud prevention and any attempted fraud reported to the relevant authorities immediately.

Please always contact us before leaving neutral or negative feedback. We try to respond to all messages as soon as possible but sometimes it can take up to 48h if many messages received. Please note our office is opened between Monday and Friday 9 – 5 and we are unable to respond during the weekends, As soon as we will get a note about the problem with purchased product, We will try to resolve all issues in best way however to protect our good name and achieved ebay rating, we will take legal action against any unfair, libellous or defamatory negative feedbacks and blackmail messages.

Any legal costs are passed on.

By bidding/buying you agreeing to all the above, If you do not agree please do not bid/buy.I am to provide the best service I possibly can and one which I would expect myself, and I hope you agree that my feedback reflects that.

We are UK based and VAT registered Limited Company. We are Samsung, Panasonic, Toshiba. Sony and LG specialists for more than 15 years.

We specialise in sale of excess business stock, shop ex-display products, customer returns and quality excess items.

Unfortunately due to the terms we have with our clients and requirement for confidentiality, we are unable to specify who our suppliers are.

We sell a full range of consumer electronic included Blu-Ray Players, DVD Players & Recorders, Hi-Fi Systems, AV Receivers, Home Cinema Systems, Speakers, Laptops, Camcorders, Digital Cameras, LCD TV's etc however our favourite business is providing best solutions for converting VHS tapes to DVD discs.

Most of our products is brand new or shop ex-display products in close to new condition however we sell as well slightly marked products with possible light signs of use. These products are sold as manufacture refurbished or seller refurbished category on Ebay.

Due to long experience in cooperation with leading brands in UK we supply also spare parts for Samsung, Panasonic, Toshiba, Sony and LG products (please contact us if needed parts not listed on ebay)

We professionally test all products before listing on Ebay and again before despatching sold products. We trust our courier companies but in some circumstanced parcels may arrive damaged in transit. Please contact us and we will try to resolve an issue as soon as possible by arranging a repair or fully working replacement.

We have a dedicated team of engineers who fully test all our equipment for sale to ensure it is in full working order. Due this we provide long warranty for all our products. Minimal warranty period is 3 months and longest possible warranty is 14 months (please always check each product description for warranty details).

We aim for 100% satisfaction 100% of the time, if you think that you could benefit from the services we offer please contact us on via ebay message.

If you feel unhappy, please always contact us before leaving a negative feedback as we always try to help our customers to resolve the problem with transaction or received product. Please note our office Ebay team working hours are Monday to Friday 9am to 5pm and always try to respond to all queries within one working day.

We specialize in selling products with huge discount price.Please ask us for a dicount as sometimes we can offer a lower price than listed on ebay. We pride ourselves in providing efficient service and products to make our customer happy with every purchasing experience. Please browse our current stocks and do come back as new stocks are coming in every week.

We do not currently ship to PO Boxes or BFPO addresses. We reserve the right to cancel and refund any orders to these addresses. For most products we sell on Ebay, we offer a collection service in our Norwich branch.

Our details:

AK Electronics LTD

Company registration number: 06974045

VAT number: GB 984909851

We provide invoices with VAT separately displayed.