We ship Australia-wide, primarily using Australia Post, with Standard and Express shipping options available where applicable.

Orders are processed Monday to Friday, excluding public holidays. Once payment has been received your order will be dispatched within 1-2 business days. Shipping costs and estimated delivery times are displayed at checkout.

Tracking information will be provided through eBay once your order has been dispatched.

Delivery times may vary depending on location, carrier delays and peak periods.

If you experience any issues with your delivery, please contact us through eBay Messages.

Shipping Costs

Shipping charges are calculated based on factors including:

• Parcel weight and dimensions
• Delivery location
• Shipping service selected
• Any applicable additional handling requirements

The applicable shipping cost will be displayed on the eBay listing or at checkout before you complete your purchase.

Shipping available to Australia only.

Returns & Refunds Policy

At My Dream Cake, customer satisfaction is important to us. We want you to shop with confidence and enjoy your cake decorating and baking supplies.

30-Day Returns

We accept eligible change-of-mind returns within 30 days of purchase.

To qualify for a change-of-mind return:

• Products must be unused and in their original condition.
• Products must be returned with their original packaging and accessories, where applicable.
• A return request must be submitted through eBay within the applicable return period.
• Return postage for change-of-mind returns is the buyer's responsibility, unless otherwise agreed.

Edible Products

For health, hygiene and food safety reasons, we do not accept change-of-mind returns or exchanges on edible products, including food ingredients, mixes, fondant, buttercream and edible decorations.

This does not affect your rights under Australian Consumer Law if an edible product is faulty, unsafe or otherwise fails to meet a consumer guarantee.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, incorrect or not as described, please contact us through eBay Messages or submit a return request through eBay.

We will work with you to resolve the issue as quickly as possible.

All returns and refunds are handled in accordance with eBay's policies and Australian Consumer Law.

All payments are securely processed through eBay using the payment methods available at checkout.

Prices are in Australian Dollars (AUD) and include GST where applicable. Orders will be processed once payment is confirmed.

If you need to cancel an order, please contact us through eBay Messages as soon as possible. Cancellations may not be possible once an order has been dispatched.