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Q: Do I need to assemble this product?
A: This product is shipped pre-assembled. There’s no need for secondary assembly—you can use it right after receiving it.
Q: Do I need to prepare additional accessories?
A: The product comes with all required accessories. No extra preparation is needed on your part.
Q: Is the voltage compatible?
A: This product supports a wide voltage range of 110-220V, fully compliant with local voltage standards in the US. Feel free to use it with confidence. For other voltage requirements, please contact us anytime.
Q: Is the plug specification compatible?
A: The product is available with US/UK/AU/EU plug options. Please note your preferred type when placing an order. If no note is provided, we will default to sending the plug corresponding to your delivery country.
Q: What if the product is severely damaged during shipping?
A: We offer a 30-day free return service If you encounter any quality issues upon receipt, please contact us immediately for assistance.
Q: What if some parts are damaged after receiving the product?
A: If you have basic hands-on skills, you can contact us to obtain the product’s design drawings. You can then 3D-print the damaged parts yourself for replacement.
Q: What’s the difference between the two wire-making machines in the store?
A: The two models have identical functional parameters. The key difference is that the red model comes with a material rack, while the white model does not.
Q: Can the color of this product be customized?
A: We offer color customization services. If you have specific needs, feel free to contact us for details.