Items ship within 5 business day of cleared payment.
Please make sure the ship to address is correct at the time of payment. We are not responsible for packages that are shipped to the incorrect address due to buyer error. .
In the checkout process, a phone number must be added since our delivery company requires this for all packages.
If you have not received your shipment within 20 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply.
All of our items come with a 30 day replacement or refund guarantee!!!
If within the 30 day warranty there is a problem with your order please contact us with the specific reason for return.
We pride ourselves on customer service so PLEASE contact us before leaving any feedback.
Contact Hours: Email support is available BeiJing time 9:00 am to 6:00 pm.
Hope you can give us more patient to wait if you can't receive us promptly reply beside our working time.