About Us 

• S M MARINE is a most stockiest and supplier of ship machines and parts. Based in Bhavnagar, Gujarat, India, we have established a reputation for delivering high-quality products and outstanding customer service. Our team of highly skilled professionals works closely with clients to provide custom-made products and services to meet their unique needs.
• We are proud of our commitment to timely service and customer satisfaction, and our determination to provide the best possible solutions for the marine industry. Our comprehensive range of products and services is unmatched in the industry, and we are constantly expanding our offerings to meet the evolving needs of our customers.

 

Note USA Buyers:

The quoted shipping rate includes all customs duties, taxes, and import levies. [We are working on the Direct Duty Paid model - DDP], where we, as a seller, will cover the import duties.

 

Payment Policy

• Accepted Payment Methods: We accept credit cards, Manual TT through eBay Managed Payment Service.
• Payment Deadline: Payment must be made within 3 days of winning the item. If payment is not received within this timeframe, we may cancel the sale and relist the item.
• Contact for Instructions: If you have any questions or concerns about payment, please contact us through eBay messages.
• eBay Managed Payment Options: PayPal accepts credit cards, debit cards, Apple Payment, Google Payment, Bank accounts, and e-checks. PayPal also automatically converts currency for listings in a different currency from your home country. For High value items orders we accept manual TT payments.
• Import Duties: The buyer is responsible for any custom clearance or VAT & import duties in buyer's country.
• Customer Satisfaction: Our goal is to ensure that our customers are satisfied with their purchases. If you have any concerns about payment, please contact us and we will do our best to resolve the issue.

 

Shipping Policy

• Orders dispatched within  2 working day and Freight Heavy Weight items 3 working days after payment confirmation.
• Worldwide shipping through DHL, FEDEX SERVICES.
• Buyer responsible for paying any customs clearance or import duties, VAT & other applicable fees by eBay / Authorities.
• Order tracking details provided after dispatch.
• Orders shipped to the address provided at the time of payment. (check eBay address before payment)
• Estimated delivery time: 7 TO 10 working days from India (may be delayed due to customs or changes in international shipment policy).
• Contact us through eBay message if order has not been received within the estimated delivery time.

 

Feedback & Customer Care

• Positive Feedback: We aim to provide our customers with the best possible experience and strive for 100% positive feedback. If you are satisfied with your purchase, please leave us positive feedback and 5-star rating.
• Communication: If you have any concerns or questions about your order, please contact us through eBay messages before leaving negative / neutral feedback. We are here to help and will do our best to resolve any issues.
• Return Policy: We offer a 30-day return policy for most items. If you would like to return an item, please contact us through eBay messages for instructions.
• Shipping: We dispatch orders within 1 to 2 working day of payment confirmation and provide tracking information. If there are any issues with shipping, please contact us and we will do our best to resolve the situation.
• Customer Satisfaction: Customer satisfaction is our top priority. We want our customers to be happy with their purchases and will do everything in our power to ensure that.
• Continuous Improvement: We regularly review our feedback and customer care policies to improve the experience for our customers. If you have any suggestions, please let us know through eBay messages.

 

Return Policy

• Timeframe: We offer a 30-day return policy for most items from the date of delivery.
• Condition: The item must be returned in its original condition, with all original packaging and accessories.
• Communication: If you would like to return an item, please contact us through eBay messages for instructions and the return address.
• Refunds: Refunds will be issued once the item has been received and inspected. If the item is not in its original condition, we may refuse the return or deduct a restocking fee.
• Return Shipping: The Buyer is responsible for paying return shipping costs. Buyer pays for return cost if purchase wrong item, does not like item. (No error from Seller Side)
• Customer Satisfaction: Our goal is to ensure that our customers are satisfied with their purchases. If there is an issue with an item, please contact us and we will work with you to resolve it.