Caveat Emptor (Buyer Beware)

Any immediate cancellation after purchase made is subject to 20% restocking fee to cover non-refundable purchase transaction fees posted by eBay among other things. Our listings are high ticketed items which accompanies careful attention to details, IRON CLAD ZERO Defect protocol, packaged very well  and shipped fully insured so as to eliminate any potential hassle like fiduciary, time and effort resource loses for both of us. This is why we do not accept return nor exchanges posted on our listing. This overrides eBay money back guarantee for what ever reason as a clear fine print you must consider.

We have been in the Sony Service and Restoration business for over 35 years and best at what we do (or dare you to find somebody better). We have seen pretty much every tricks from tens of thousands of customers we have done business with for over 3 decades and as a result have been very protective to any types of loses and hassle against the few careless, fickle minded and trickster buyers we try to avoid. Every merchandise are very well tested, protected against swaps, tamper resistant with internal identification, sealed and photos of serial numbers taken for record filing on every transaction fulfilled with no exceptions. This is how meticulous we are and how we operate with integrity. We manage to stay in business were the majority of our competition has already folded because of it. If this is not acceptable to you, please heed our advise and simply seek other sellers elsewhere, spare us both the hassle.

***FYI - This technology / device is 30 years old which required a complete age restoration performed whether or not it is used by the original owner. Age restoration required replacing all aluminum surface capacitors on all circuit boards (tip of the ice berg) among many other things to be able to operate properly and reliably (just like when it was new). This is what you get done from all devices purchased from DoctorSony (the renowned finest Sony Corporation Technical Specialist and Master Tech of these devices in the USA) and for your peace of  mind carries a 90 Days Courtesy Service Warranty (not a return for refund). 

***IRON CLAD ZERO DEFECT POLICY - A high touch is provided without exception with every device. A complete functional aging test (4 hrs.) with a KNOWN GOOD MEDIA TAPE after restoration and THEN AGAIN prior to packaging or we WONT SHIP to avoid any kind of shuttle HASSLE to all customers who value their time and sanity & do not  like taking chances (we are not after volume sale but elevated buyer's experience). If you ever experience any issue with the device - please do not jump the gun because it could only be attributed to your bad media (more prevalent now a days than ever) or most likely from freight / package being banged around during transit by the courier. The cosmetic housing may survive harsh handling but the delicate mechanism & electronic circuit boards may not.  This is the special attention all our buyer gets. This is also fair warning against exploiters and dishonest people who only wanted to use our devices then fabricate “Defective/Not As Described” to exploit eBay Money Back Guarantee all at our cost – we have seen a few of them doing this on eBay for 24 years and counting. Please move on and find another victim of your ploy. Let it be a CAVEAT.

We do the best we can to protect, package and attached a highly visible FRAGILITY declaration label on each and every device but unfortunately it can never be made indestructible. We learned this from over 20 years experience restoring, selling & shipping here on eBay (as these electro-mechanical devices & circuit boards are very fragile and can break at its components mere weight – if not handled with care like we do). Please let it be cleared and understood that freight damage is BEYOND our CONTROL & RESPONSIBILITY once it leaves our domain. We’ve been aware of 4X more ship damages since the pandemic and online shopping became mainstream from couriers like UPS, FedEx and worse USPS and because of this we are requiring full insurance coverage in the shipping cost. Once you receive the package, hold your excitement and take photos of the packaging before opening it, especially area of the box that shows trauma / impact, internal content BEFORE UNWRAPPING THE DEVICE and any evident damage. We strategically package the device so well that cosmetic housing will survive damage but the fragile internals may not from mishandling, therefore do not take a chance but take 7-10 pictures (better safe than sorry later).

FedEx / UPS Damage Claim Filing Protocol per se:

· Photo 1: A photo of the damaged item.
· Photo 2: A photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packaging inside the box).
· Photo 3: A photo of the packaging material used inside the box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.).
· Photo 4: A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z).
· Photo 5: A close-up photo of the box manufacturer’s certificate (BMC), if available. The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box. The BMC is generally found on a bottom flap on the outside of a corrugated cardboard box.
· Photo 6: Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).
· Photo7: Dimensions of the box including the package height, length, and width provided in the body of the email.

Note: All photos must be in jpeg or bitmap format.

Do not throw away any of the original packaging and notify us immediately so I can help facilitate filing insurance damage claim on your behalf as per courier protocol to shipper. Please let it be clear that our 90 Days Courtesy Warranty does not cover ship damage but freight insurance so do not hold my company responsible, blame, throw feat or alienate us as we try to help and guide you thru the process (this is a hassle for both of us for no fault of us but couriers not heeding proper handling of Fragile packages despite the declaration). Please cooperate with us and follow our instructions without giving us a hard time as we go thru courier’s damage claim processing and AVOID POSSIBLE DENIABILTY for your own sake. From experience, insurance will go tooth & nail and find the most petty excuse not to pay. If this is not acceptable to you, please seek other eBay sellers. It’s a fair warning because as we do not want any types of hassle. Opening eBay issue resolution is an antagonistic approach to ask for our help thru strangulation of funds our business needs so contact us directly first for any types of issue.

IMPORTANT: 
ISSUES YOU NEED TO BE AWARE OF ABOUT Media Tapes (Before you purchase - YOU are solely responsible for any recontamination or breakage of mechanism caused by your media loaded on this device. A very common of issue cause for not knowing so please read on and be aware as because ignorance is no excuse).

Our 4 decades experience in the service field entails that MEDIA TAPES are the primary consequence of wear / tear and breakage of these devices. At this day & age this is more prevalent than ever - so part of our service process is to maintain good sets of quality controlled media tapes in testing phase to insure every device is perfect before it gets shipped out. 

The following are the top most significant factors affecting Media Tapes deterioration (all formats Beta, VHS, 8mm, MiniDV, microMV):

1)       Age of Media Tapes – magnetic particles erosion starting from ribbon edges are the first to go (much like the end to end tip of a shoe lace). On Beta/VHS Linear audio & tracking residing in these area are affected from weaken to complete loss resulting to video mute or blue/black TV screen.

2)       Wear and stretching of tape ribbons – every playback wears and stretches the media tapes as it passes thru the video heads with some degree of friction (tapes are suppose to travel thru these path in silky smooth fashion and keep friction at the minimum but this may not be the case on non-maintained devices). These gets worse until the device reel tension is adjusted & tape path cleaned thru proper maintenance. Unfortunately most independent servicers dont do this due to lack of proper tools.

3)       Recording devices as they age also develops issues in #1) electronics, #2) wearing mechanism which translates into overall poor recordings. For example - a mechanical wear skew the overall angle of recording stripes along the tape ribbon. It is common that the recordings made will playback with no to little issue with the same recording device since recording stripes matches but most likely way off already from industry standard tolerance. This type of wear tolerance has been accounted for from the very beginning in the design of the technology with the inclusion of manual tracking control so can be adjusted at some degree of tolerance to compensate for variance of different recording devices and if beyond correction is a clear indication the device must be serviced and adjusted.

4)       Contaminations - resulting into snowy to no video & mech jam (Dust, loose magnetite particles from erosion, grease, soda splash & worse mold). We professionally clean every devices internally. However, nothing can stop it from getting contaminated again when a bad tape is loaded and made contact to the device’s internals. Contamination is instantaneous. Wet alcohol-base cleaning tape may help all depends on severity (soda/sugar base are very bad news)

It’s our common practice to restore the device to its near - like new condition performance wise at dead center of industry standard tolerance the best we can but unfortunately, the typical media issues - we can only explain for your awareness but beyond our capability to solve as professional servicer. They are not an integral part of any device we restore, therefore – they are what they are.

***A little background - In the early days, DoctorSony always been called Doc, Surgeon / A-Tech by people who know and witnessed first hand his specialized knowledge / understanding, highly efficient diagnostic techniques, expertise and precise skill sets from Sony, Tandy, Circuit City and enumerable smaller independent repair shops outsourcing tough work to him before he finally establish his own practice and cater directly to end users locally & now practically globally while limiting his services to mostly Sony devices ergo DoctorSony. If you own any of these SONY devices and require repair service or restoration, visit our doctorsony dot com company website and inquire.  While there, feel free to browse our company's online store inventory for a full line-up & better deals of fully restored SONY devices available in-stock. ***

To explain the concept of "Full Restoration" does NOT mean making the device to "New Condition" because this is simply impossible to achieve due to the following factors of:

• Super VHS format transport
• Flying Erase Head
• HiFi and Linear Stereo Audio
• Control S (1/8") and L (5 pin MiniDIN) device control.
• Input 1 (SVideo, RCA, RCA L/R Audio)
• Input 2 (SVideo, RCA, RCA L/R Audio)
• Input 3 (SVideo, RCA, RCA L/R Audio)
• Line Out 1 (SVideo, RCA, RCA L/R Audio)
• Line Out 2 (SVideo, RCA, RCA L/R Audio)
• Sony Cable Mouse System Lets the VCR Control Channel Selection on Most Cable Boxes
• Adaptive Picture Control (APC) Gets the Best from each tape you use
• VCR Plus+ System. Timer Programming as Easy as Dialing a Phone Number
• Audio/Video Insert capability for professiona; looking edits
• F-Type RF input/output
• High Speed Rewind
• Picture-in-Picture
• Inserts and Editing capabilities.