If you have any issues or questions, please contact us.

Store Policies

General Terms

• If you have a discount code, add it to the ''Notes for Seller'' section of your order. The discount will be refunded back to your original payment method within 2 business days of purchase.

• Unpaid items will be automatically canceled after 4 days.

• Please ensure your shipping address and contact information are correct before completing payment. If an adjustment needs to be made after payment, you can contact us to cancel the order (item will be relisted), allowing you to correct the information.

• If there are codes included with a game, they are being sold under the assumption that they are used, unless otherwise stated.

Shipping

• Rates are displayed as Canada Post Lettermail/Expedited Lite/Regular Parcel at checkout, however, orders may ship with UPS or FedEx at no additional cost if service delivery times are faster.

• Canada Post Lettermail does not include tracking. Estimated delivery between 5-10 business days.

• All other shipments include tracking through the respective courier (tracking number automatically provided through eBay).

• Orders are processed within 3 business days of payment (excluding weekends and Canadian statutory holidays).

• Orders over $500 require a signature upon delivery. This cannot be waived or changed.

• International orders are fulfilled through eBay International Shipping for eligible destinations. Please see the International Shipping section below for details.

• We do not accept prepaid labels or work with third-party carriers.

Combined Shipping

We are happy to combine orders to help you save on shipping.

• Combined shipping is available for all orders.

• Combined shipping can be requested through eBay messages directly or by requesting an updated invoice.

• If payment has already been made, combined shipping will be applied, and a portion of the shipping will be refunded back to your original payment method within 2 business days of purchase.

How is combined shipping calculated?

• Combined shipping orders are charged using a base rate determined by the most expensive item to ship. This is the shipping amount shown on each individual listing. An additional surcharge is then applied for each extra item, based on its size and weight.

• For games, combined shipping is as follows:For combined shipping orders that include a console or large item and games, only the shipping for the console will be charged (up to 20 games). If payment has already been made, additional shipping will be refunded back to your original payment method within 2 business days of purchase.

International Shipping

• We participate in eBay International Shipping for buyers in the U.S., Europe, U.K., and Australia.

• Orders first ship to eBay?s Canadian International hub (Mississauga, ON), then eBay manages customs, import duties, and final delivery.

• Buyers may be prompted to pay import duties and taxes at checkout to avoid unexpected fees upon delivery.

• Some items are not eligible for eBay International Shipping, including restricted, regulated, or hazardous materials.

• Eligible items are automatically enrolled in eBay International Shipping and will display international shipping options as determined by eBay.

Customs, Duties & Taxes (U.S. Orders)

• All items ship from Canada.

• U.S. orders may be subject to import charges (customs duties, tariffs, taxes, and brokerage).

• These charges are not included in the item price or shipping cost.

• Buyers are responsible for all import charges due at or after delivery.

• We cannot declare lower values or mark items as gifts under any circumstances.

• Refused orders will be returned to us and refunded minus any import charges incurred.