Returns:
- I Do not Have Many Returns.
- My Overall Return Rate is 1.11%.
- At Times, when I Get a Return Request, I Might Just Refund w/o Returning Depending on the Situation. Makes No Sense to get a Shorted Tube back in the Mail!
- If You Need to Return, it is Cool..
- Sometimes, Tubes will not Make the Journey to Your Address.
- The Frequency is very small, approximately 0.25%.
- Usually, the shipping box is destroyed or the Tube Shorts during Shipment.
99% of Audio Tube Buyers are Easy to Work with. We are family. That 1% is where the Problems Usually Occur.
We Offer 30 Day Returns with a Free Shipping Label. Returns Accepted if the Items are Returned in the Exact Same Condition.
Test Driving Tubes and Returns.
- The Same Exact Tubes Must be Returned. No Switching Tubes.
- Tubes must Test with the Same Numbers Upon Return. There is normal variance in Test Results so I take this into Consideration. I Validate Test Instrumentation in my Professional Life.
- The Flashing Must be in the Same Condition Upon Return.
- The Plate Surfaces Must be in the Same Condition upon Return.
- The Lettering on the Tubes Must Also be in the Same Condition upon Return.
- The Pull Tabs on the Tube Boxes Must be in the Same Condition upon Return.
- Try Opening the Rear Pull Tab First. If the Tube is Not Accessible from the Rear Tab, Go to the Front Tab.
- The Supplied Foam or Cotton must be Installed on Each End of the Tube in Each Box.
- If the Pull Tabs are Torn Upon Return, the Refunded Price will be Adjusted Accordingly.
Tape Might be Used to Hold End Pull Tabs in Place when You Receive Your Package.
- The Pull Tabs might be Taped so Tubes do not Fall-Out of Boxes During Shipping.
- Carefully Cut the Tape on the Pull Tabs to Open Box Pull Tabs.
Inexpensive Retractable Box Cutting Knife Works Well for Opening Tube Boxes. - Use the Blunt Side of a Thin Box Cutting Knife to Aid in Opening the Pull Tabs.
- Hold Tubes in Areas where there is No Silkscreen. This is an Art.
Facts about Murph...