At Home Discount Ltd we believe that internet shopping is fast, so we hold all our items in stock in our 50,000 square foot warehouse to ensure speedy delivery and customer satisfaction.

DISPATCH

Orders are dispatched from our US based warehouse between Monday and Friday.
All orders placed before 2pm will be dispatched on the same day.
Orders received after 2pm or on weekends will be dispatched on next working day.

It is buyer's responsibility to provide a complete and accurate delivery address when making the order.

DELIVERY

Deliveries are made between Mondays and Friday 7am-6pm by our contracted couriers.
We will provide tracking number for your parcel so you can track the progress online.
Failure to take delivery may result in additional charges.

US Mainland:

- Standard Delivery, which is free of charge and will normally take 2 - 5 working days
(to be safe, please allow a little extra during busy sales periods)

Off-Mainland and BFPO

At present we only ship to US Mainland, however please contact us with your postcode and we will advise if we can ship to your location using an alternative shipping company. An extra charge may be required for this service.

We accept payments via PayPal only as the quickest and most secure method to complete the checkout.

Card payments are also available via the PayPal interface.

Any refunds will be made via PayPal only.

Cancel an Order

If you wish to cancel an order which has not been dispatched, you must contact us by email or telephone.

If the item has already been dispatched then please follow our returns policy below

Unwanted Items:

Once the item has been dispatched and if you are not happy with your item or do not wish to keep your item you may cancel your order within 7 working days from the day of delivery; however, we must be notified in writing by email to of your intention to cancel.

After notification we will issue you a returns number that you must quote on the paperwork when returning the goods.

Goods must be returned 'AS SOLD' including all accessories and in the original packaging complete 'AS NEW'.

Goods must be complete, unused, and in 'AS NEW' condition (e.g. if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.

If the goods returned are not in a re-sellable condition and/or parts missing, we will not accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to your account.

Goods must be received by our Returns Department within 14 days from authorization. We are unable to accept returns of un-wanted and non-faulty items after the 14 days.

It is your responsibility to return the unwanted items at your expense and risk. Returns will not be accepted without prior authorization. The returns authorization is valid for up to 14 days only. Goods sent back to us without prior authorization will be returned back to you and the cost of delivery charged to your account.

Refunds:

Full refund of the cost of the goods, excluding a handling cost of $2.95, or up to 15% whichever is greater will be given upon the above conditions being met and the refund authorized only after a full inspection of the goods by our Returns department who will check if all the correct products have been returned and their condition. The refund will be processed in 7 working days after receiving the goods.

Non-Returnable Items:

For reasons of hygiene and we are not able to refund certain items such as Rugs.

We cannot refund any custom made items such as Beds & Mattress as these are made to order.

Faulty Items:

On delivery of the item, before signing for the goods, please inspect if the box or the item looks damaged.

If the items or box looks damaged, you must state damaged on the paperwork, and you may refuse the delivery from the courier, failure to do this will result in your claim being rejected.

Faulty items or missing parts should be reported within 48 hours after delivery. Please email us a description and photos of the defects to

Once the email and photos have been received, the damage will be assessed, and we will contact you to send out spare parts or replacement unit.

>We will always be able to send parts or a replacement item, but however If you decide you do not want parts or a replacement unit, and you want to cancel the order for a refund the item can be returned under our return policy for unwanted items, which will be at your own expense and a handling fee

Please note goods must only be returned once authorized.

Goods must be re-packaged as received. They should be re-packaged with reasonable care in order to prevent any further damage in transit back to us. All components and accessories must be returned.

You must send photo evidence so we can assess the damage and report this to our suppliers, so the damaged goods can be rectified.

If we are required to replace and collect the faulty item, it is your responsibility to be at home and hand the package to our courier. The collection will be Monday to Friday anytime from 7.00am to 7.00pm