Making Surveys Work for Your Library: Guidance, Instructions and Examples by Robin Miller and Kate Hinnant. 2019 Libraries Unlimited paperback. This is an ex-library book with stickers on spine, front cover and title page.  Pages are all crisp and clean with no markings other than those from the library listed. Cover shows wear around edges and corners. Please look at all pictures carefully, if flaws aren't listed, they should be pictured. All books ship Monday-Friday by USPS Media Mail.