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Guarantee Category
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Key Commitments
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Exceptions/Notes
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Logistics
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1. Delivery within 15 natural days after order confirmation2. Real-time tracking with nearby warehousing allocation3. Customized damage-proof packaging (high-strength carton)
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Excluding remote areas & force majeure; confirm in advance
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Quality Control
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1. Full inspection: appearance, electrical performance (imported equipment)2. Environmental tests: -20℃~60℃ cycle, IP54+ dust/water proof, shock resistance3. Software verification (for intelligent products) & unique traceability file per unit
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100% full inspection; equipment regularly calibrated
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After-sales
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1. 12-month free warranty; up to 10-year extended warranty optional2. 2-hour response & 48-hour solution for maintenance3. 5-year paid maintenance for discontinued products; same-function replacement if unrepairable
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Free service excludes man-made damage/force majeure; keep delivery receipt
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Service Item
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Description
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Key Notes
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Discontinued Product Guarantee
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5-year paid maintenance; same-function upgraded replacement if unrepairable to ensure continuous production
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Paid service; replacement matches original functions
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