Guarantee Category
Key Commitments
Exceptions/Notes
Logistics
1. Delivery within 15 natural days after order confirmation2. Real-time tracking with nearby warehousing allocation3. Customized damage-proof packaging (high-strength carton)
Excluding remote areas & force majeure; confirm in advance
Quality Control
1. Full inspection: appearance, electrical performance (imported equipment)2. Environmental tests: -20℃~60℃ cycle, IP54+ dust/water proof, shock resistance3. Software verification (for intelligent products) & unique traceability file per unit
100% full inspection; equipment regularly calibrated
After-sales
1. 12-month free warranty; up to 10-year extended warranty optional2. 2-hour response & 48-hour solution for maintenance3. 5-year paid maintenance for discontinued products; same-function replacement if unrepairable
Free service excludes man-made damage/force majeure; keep delivery receipt

Service Item
Description
Key Notes
Discontinued Product Guarantee
5-year paid maintenance; same-function upgraded replacement if unrepairable to ensure continuous production
Paid service; replacement matches original functions




























Aspect

Details

Products

We operate 3 warehouses across the United States, stocking over 20,000 SKUs. Welcome to inquire about bulk purchases.

Pricing

We offer wholesale pricing, enabled by our long-standing partnerships with loyal distributors.

Quality

All products are brand-new, original factory-sealed items. We strictly reject refurbished or second-hand goods.

Service

Our professional customer service team is available 24/7 to assist with inquiries and support.

Logistics & Delivery

- Dispatch: Orders will be shipped within 3 business days of purchase.

- Domestic Service: Nationwide delivery across the U.S.

- Carrier: Primarily USPS for domestic shipments.

- Note: Adverse weather or unforeseen factors may cause delays, but we will proactively urge the post office to expedite delivery.