100% Authentic, Every Time

• All products undergo authentication by Korea’s largest authentication center, the Korea Authentication Center, before being shipped. Trenbe covers all authentication costs.
• If you suspect the item is counterfeit, you can return it for free without any authentication fees.
• Through this authentication center, we have served over 1.7 million shoppers and facilitated the sale of 2.8 million products.
• Our rigorous verification process has ensured zero authenticity issues for over 10 years across Korea, Japan, and the UK.

Proven Track Record & Global Trust

• 500M+ Mobile App Downloads worldwide, trusted by luxury lovers across the globe.
• Surpassed $500M in annual sales, backed by $80M+ in funding from top venture capital firms.
• 10K+ designers on board and 9,500+ new arrivals weekly mean ever-evolving luxury at your fingertips.

Exceptional Customer Experience

• 1 million active customers rely on our secure transactions, worldwide shipping, and responsive support.
• Our commitment to transparency and satisfaction ensures the perfect coutomer experience from browsing to delivery.

All-Inclusive Pricing – No Extra Charges

• The current sales price includes shipping fees and customs duties/taxes (20%–40%).
• No additional customs duties or taxes will be charged at the time of purchase. If any extra costs occur beyond the sales price, Trenbe will fully cover them.

eBay Special Coupon Code

• The promotion rate may vary each month according to Trenbe’s policy.
• Therefore, you can check all promotion details, including the eBay coupon code, directly on the official Trenbe website.
• Visit the official site → scroll to the bottom → open About > Promotion → check the eBay Promotion section.

Availability Notice

• We sell across multiple channels and simultaneous orders may occasionally occur. In rare cases, an item may become sold out—thank you for your understanding.
• Orders are processed on a first-come, first-served basis.
• The most accurate stock information is available on the official website.

Premium Shipping Service

• We partner with trusted carriers like DHL and FedEx to ensure safe and swift delivery from South Korea to your doorstep.

Delivery Timeline

• Your item will be carefully packaged and shipped within 2-3 business days.
• United States: Orders typically arrive within 5-9 business days. Delays are very rare and only occur if customs cannot reach the recipient for clearance confirmation. In nearly all cases, your parcel is delivered within the stated timeframe.
• Europe, Australia, and other destinations: Delivery usually takes 6-10 business days after the order is placed. Again, postponements are extremely uncommon—they happen only when the courier cannot contact the recipient for customs clearance, and almost all shipments arrive on schedule.
• While we strive for prompt delivery, occasional delays may occur due to customs procedures or unexpected circumstances. We'll keep you informed every step of the way.
• Customs may directly request information from you during the clearance process. This is an essential procedure for smooth customs clearance and delivery, so we kindly ask for your cooperation if contacted.

How to request for a refund

• Message us on eBay within 14 days of delivery to request a return.
• We will reply with simple, step-by-step instructions.

Condition Requirements

• Send the item back in its original, unused condition to receive a full refund.
• Before shipment, the condition photos and included items recorded by the Korea Official Authentication Center must be fully preserved and must not be missing.

Shipping Costs

• Outbound shipping: US$49 (paid at checkout).
• Return shipping: US$49 (deducted from your refund when we issue a prepaid label).
• Total round-trip cost: US$98, paid by the buyer.

Additional Notes

• Pre-owned items are graded by condition. In rare cases, extremely light, grade-appropriate use may not be fully captured in photos and is not eligible for a free return.
• When a return occurs, round-trip shipping costs, Customs duties and taxes for import/export (Bags/Clothing: approx. 20%; Watches and Others: approx. 40%) will be charged separately.
• During the customs clearance process, we may request your personal information if necessary.
• If the required information is not provided and the product is returned, round-trip shipping fees, customs storage fees, and approximately 20% import duties and taxes upon re-import will be charged to the customer in accordance with our return policy.
• Have questions? Message us anytime—we're here to help!