CUSTOMER SERVICE

Once a bid has been placed, it is a legally binding contract of purchase

Our business hours are:

Monday - Friday:

9:00AM - 3:00PM CST

PAYMENTS

We accept PayPal.  If you do not have a PayPal account to pay by PayPal.  PayPal has a guest login that will allow you to fund your payment with your credit card.  It is fast, safe and secure. 

Payment is due within 5 business days from the date of purchase.

SHIPPING

We are happy to combine shipments whenever possible to save you money.  To receive a combined shipping discount, please request an invoice when you are finished shopping, and wait for one combined invoice before paying.

Items are shipped via USPS, UPS or LTL freight depending on size and weight.  Please note that if items require to be shipped UPS or freight please DO NOT USE A PO BOX as an address.

Most orders are shipped within 48 hours, Monday - Friday.  Some items will take 5 - 7 business days to be delivered if we are temporarily out of stock.  We will contact you if this occurs with your item.

Tracking numbers are uploaded and emailed to you, which will enable you to follow your shipment until it arrives.

For Alaska, Hawaii and international customers please contact us for a shipping quote.  Import duties, taxes, and similar costs are not included in the item price or shipping cost.  These charges are the buyer's responsibility. 

RETURNS

If you need to return a purchase, please notify us within 14 days of your delivery date.  The item must be returned in its original packaging and in a new condition.  Only unopened, unused, undamaged and uncut may be returned.  If not you may be subjected to a re-stocking fee.  Beyond 14 days, exchanges only will be accepted.  We must be notified within 30 days of receipt for exchanges.

Any shipping discrepancy or damaged merchandise must be reported with in 3 days of the delivery date.  In the rare event an item is missing, we will process your claim and send out the missing item(s) promptly.  If the product is damaged, we will replace it at no charge.  Please contact us and we will process a return label for you.  As soon as we receive your item, we will ship out a replacement.

A Return authorization is required for all returns.  Simply contact us with your sales record# and the reason for your return and we in return will issue a return address.