**Is your Telephone number correct?
IMPORTANT: Check your eBay account has a valid day time telephone number prior to ordering as our courier may need this to arrange delivery of your item.You can update your telephone number by following these steps:1. Go to My eBay > Account2. Click Personal Information 3. Click Edit on registered name and address.
Please be aware that all delivery times quoted are based on when your order leaves the warehouse and NOT from the time you originally placed your order. Due to this we ask that you do not arrange to have an installer on site until after your order has arrived and you have checked the goods. We cannot pay installation costs in the event that the product is damaged in transit or is not suitable for any reason, so it is important to double check everything is in order before you begin the installation process
In the unfortunate event that a product cannot be delivered within the quoted timescale we will contact you to make you aware and give you the opportunity to change your order.Delivery Methods:
We use a number of proven couriers to deliver your order, and the courier responsible for delivery will depend on what you order and where your order is being delivered to. After your order is dispatched we will let you know what courier is handling your delivery. We will also supply you with tracking information so you can immediately locate your order in the delivery process, alongside contact information for the carrier responsible. Orders placed after 2PM with next day delivery selected will not be processed until the following day and then dispatched for delivery the day after.
We will email you a consignment number and carrier details upon dispatch so you can easily track your delivery. If your carrier is UK Mail you have the option to use their interactive SMS and email service to reschedule your delivery to a day that is suitable for you. It can also send you a 'You're Next' text when the driver is one delivery away.
Medium and Large Products:
Your carrier will contact you by email or phone to arrange a suitable time for delivery. Please ensure that your registered contact number within your PayPal account is valid for contact to be made by the couriers. For Large Pallet Deliveries, this is a curbside delivery and cannot be delivered to your door.
A signature is required to accept delivery on all orders, so please arrange for someone to be at the location to sign. If your address is a communal building such as a block of flats, please be aware that in order to prevent fraud identification will be required to receive the goods. If your delivery is heavy and requires more than one person to lift, please arrange for this as courier drivers will not carry heavy loads on their own.
Q - How long does delivery take?
A - We aim to deliver all orders as quickly as possible, but we are unable to guarantee delivery times. Any delivery times quoted within the item descriptions are only guidelines and more accurate dates will be given once your order has been processed.
Q - My item arrived damaged, what should I do and how long have I got to report it?
A - You can call our customer services team or send a message to us reporting your damaged item. Please note you have up to 30 days from the actual date of delivery of the item to report any damage.
Q - Can I combine more than one item under the same carriage charge?
A - Yes. If you are planning on buying more than one item from us and want to combine them all under one carriage charge then please do not pay for the first item straight away. Wait until you have bought all the items you require then pay for them all at the same time under the same payment. This will mean you only pay one carriage charge. If you pay for each item individually then you will pay carriage for each item. BUT PLEASE DO NOT LEAVE ANY ITEMS UNPAID FOR MORE THAN 14 DAYS, OTHERWISE THIS MAY RESULT IN UNPAID ITEM DISPUTES BEING OPENED AGAINST YOU.
Q - Can I collect?
A - Qualifying items (under 20kg/under 1200cm) will have Argos Click & collect service enabled, this means you can pick up on a day and at a time that suits you*
Step 1 - Choose the Click & Collect delivery option.
Select Click & Collect when you pay at checkout and choose the eBay Collection Point location you'd like to collect your parcel from.
Step 2 - Wait for your collection notification.
As soon as your parcel is ready for collection, we'll send you a notification email (and text message if you've selected this option) containing a collection code.
Step 3 - Pick up your parcel.
Head to your chosen store with your collection code and collect your parcel ? it's that simple. You don't have to print off your code, just present it using your phone or tablet.
*your parcel will be held in-store for up to 7 days from when we notify you. If you can't collect your parcel within this time, it will be returned back to us and you'll receive a refund.
Q - Can I make you an offer for an item?
A - We do not accept offers for single items as we strive to offer the UK's most competitive prices in the first place. For bulk or trade orders please contact us by message or phone as we may be able to offer you a discount.
Q - Can I pay by cheque or bank transfer?
A - Unfortunately not, we only accept payment via credit/debit card or PayPal.
I do not wish to keep my item - it is not faulty
If you change your mind about the product when you receive it you can notify us any time within 60 days and return it for a full refund at your own cost. Please raise a return request within eBay. Any refunds will be made within 30 days of receiving your returned item. You are expected to cover the cost to return the item and your initial delivery charge will not be refunded.
We will not be able to accept a return and issue a refund if:
1) The item has been used
2) The product is missing parts which it originally shipped with
My item has developed a fault
Please contact by eBay messaging to arrange for the goods to be collected. We will require photographs showing the presumed faulty item and the issue you are experiencing. All returns are tested and if the item proves not to be faulty when tested then only the product value will be refunded. You will be charged the actual cost of the delivery and the collection.
For large pallet deliveries please be aware that the costs will be considerably higher than you are charged for delivery.
Checking goods for damage and notifying us
For small item deliveries that arrive with carriers please inspect the goods as soon as possible after the delivery to ensure they are as per your order. Any delay in reporting problems to us could affect your right to a refund.
For bulky deliveries that arrive on pallets you agree to check the goods for damage before signing the drivers delivery note. If you do not check the goods and sign to confirm they were received in good condition the driver will not leave them and they will be returned to us. They will not accept delivery notes marked with the words unchecked or any other term designed to obviate the need to check the delivery before signing for it. If the driver refuses to wait while you check the goods then you must refuse to accept the delivery and either call or email us with the details as soon as possible.
If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. You agree to indemnify us in full for any losses we suffer as a result of you or your agent accepting goods and signing a delivery note without thoroughly checking the goods for damage.
