Ordering & Shipping Information 

• 100% customer satisfaction guaranteed. We are a small family business working on low costs, we work from the heart and love to make people happy :) If you're not satisfied - we're not satisfied! Always wish to bring good quality, nice and affordable gifts from the Holy Land of Israel, and deliver to your home, in minimum time and effort.. But sometimes delays can happen, shipping services can be slower than usual.. so please your patience.. we do our best and recommend to place the order one month (or more) ahead of time. Thank you for support! God Bless and Shalom from Israel, yours Liorel
 
• Worldwide Shipping from Israel.  All orders are insured for loss or damage.  Wrapping and packing are done with great care, to ensure safe arrival of the goods. 
 
• Combined Shipping:  Order More - Pay Less. We are happy to combine shipping costs as possible, it saves us and you and the environment too!  If you think of purchasing more items from store - please add all items to the shopping cart, the shipping price combines automatically for each additional item.  Shipping price is based on weight and includes the cost of Insurance, handling and packaging, packing materials. 
  
• Shipping Options:  Standard, Express and Sea mail. For Express or Sea mail please contact us for a price quote. 
 
• Estimated Delivery Time:  By Standard Mail: 15-25 business days (3-5 weeks). Express mail: 5-8 business days.  Sea Mail: 1.5-2 months. This is the average delivery time to most places in the world.  Please check the estimated delivery time to your country before purchase (it is written on the item page). It is best to order ahead of time, as to some countries shipping can take longer than usual. We appreciate your help and patience. 
 
• Shipping Enquiries and Delays:  Shipping depends on the final location and the mail services of each country, and delivery times might take up to 35 business days, or even more during holidays or to distant locations. Please contact us if you haven’t received your order within 4 weeks, by marking “I have a question about item”, and we will solve the problem to your full satisfaction. Remember, once we put the parcel in the post office we depend on the mail services to do their job efficiently and fast. 
 
• Returns and other issues after arrival of goods:  We always care for your full satisfaction. Please contact us via eBay messages before processing a return, as most situations can be solved faster without going through the process. When contacting us please mark "I have a question about item". 
 
• Handling time can take up to 7 Business days. For some handcrafted items or custom orders it may take more, as stated in the shipping section on item page.
 
• Payment:  All major credit cards are accepted with  Paypal. Payment must be made within  two weeks . If you need more time please let us know in advance. 

For more information please see our   Ordering & Shipping Page