For USA shipping addresses, we offer the following options:
📮 Registered Mail Service from Sri Lanka
Shipping Fee: $0
Delivery Time: 14-30 business days to most locations
Tracking: Trackable online via Sri Lanka Postal Service
For non-USA shipping addresses, we offer the following options:
📮 Registered Mail Service from Sri Lanka
Shipping Fee: $0
Delivery Time: 14-30 business days to most locations
Tracking: Trackable online via Sri Lanka Postal Service
We always strive to deliver your order as quickly as possible.
For most items, our handling time is 1-3 business days. However, certain items may require an extended handling time of up to 7 business days. The exact handling time for each item is stated under the "Shipping and payments > Handling time" section of the listing.
Your order will be shipped from our head office in Sri Lanka.
Yes, you can combine multiple items from our store into a single shipment.
We ensure that all shipments are securely packaged and shipped with full insurance and tracking. Signature confirmation is required for all deliveries. In the unlikely event that a shipment is lost or damaged in transit, we will take full responsibility and issue a refund.
Yes, we will provide tracking information after shipping. We will update the order on eBay with tracking details and also send you a message with the information.
For USA Buyers: The import of loose gemstones and diamonds into the USA is duty-free. So, you won't have to pay customs duty, import tax, or VAT.
For Non-USA Buyers: Please contact us for more information regarding customs duty, import tax, or VAT applicable in your country.
💎 Your Purchase is Fully Protected!
We provide a warranty for your parcel backed by the Sri Lanka Gem Authority, along with a custom declaration 📜. Rest assured, your parcel will be fully insured during shipment and will be sent only via EMS or Registered Postal Service through the Sri Lanka Postal Service 🚚🔒.
We offer “30-day free returns” for the USA and 14 days worldwide on all purchases made from our store.
If you would like to return an item for any reason, you can do so within 30 days from the delivery date for a full refund.
Return Shipping Costs: The buyer is responsible for return shipping costs.
Refund Amount: You will receive a full refund without any deductions or restocking fees.
Return Process: Please contact us for return shipping instructions and a prepaid EMS label.
Refund Time Frame: Refunds are processed within 1-3 business days after we receive the item back in its original condition, along with any accompanying gemological reports (if applicable).
⚠️ Important:
For a quicker resolution, please refrain from opening a case if your shipment is significantly delayed 🚫📬.
Simply contact us, and we will be more than happy to assist you promptly 📞😊.
If your parcel isn't moving for an extended period in your country and you prefer not to wait any longer, we can process a refund for you in advance 💳.
📸 Real Photos Attached—No Edits!
🎥 Visit our YouTube Channel to See Videos: Ceylon Pure Gems
📝 Please review all our Shop Policies before making a purchase.
😊 Your happiness is our top priority! If you're not satisfied with your order, please don't hesitate to reach out to us 📧🤝.
For more details, please visit our store and check out the About section. Don’t forget to follow us to stay updated on our latest offerings! 😊🌟