The item is in like-new condition, backed by a one year warranty. It has been professionally refurbished, inspected and cleaned to excellent condition by qualified sellers. The item includes original or new accessories and will come in new generic packaging. Device is locked for use on the Cox Mobile Network only. We don't guarantee Cox Mobile will unlock the device for use with another network like AT&T, Verizon, etc. Sold for Cox only. Unlocking for another network is the customer's responsibility, financial and otherwise.