Important Notice: Please contact us before placing an order!

To provide an accurate quotation and repair plan, please first inform us via eBay messages about the specific model of your motor and the detailed symptoms of the malfunction (e.g., mainboard failure, red light alarm, communication error, abnormal noise, vibration, etc.). Based on your description, we will preliminarily diagnose the issue and provide a repair quote.

Our Repair Services

We specialize in in-depth repair of SmartMotor brand integrated servo motors, quickly resolving equipment failures to restore your production.

Wide Repair Coverage: Our repairs include but are not limited to the following core issues:

Circuit Board-Level Repair: Mainboard damage, power supply failure, drive module abnormalities.

Core Component Repair/Replacement: Encoder failure, brake system issues.

Performance Troubleshooting: Abnormal noise during operation, severe vibration, positioning inaccuracies, communication failures with controllers, and other comprehensive issues.

Efficient Repair Cycle: After receiving the motor, we typically complete testing and repairs within 2–3 business days.

Repairable Models: We are experienced in repairing various SmartMotor series models. Even if your model is not listed in the common models below, feel free to consult us—we may still be able to provide repair services.

What's included  

SM23165D  

SM2316D  

SM23165DT  

SM23375DT  

SM23165DT-LAM1  

SM23165DT-LAM2  

SM23165D-IP  

SM23165DT-DE  

SM2315D-BRKETH  

SM2315DT-BKETH  

SM2315D  

SM2315  

SM34165DT  

SM3420D  

SM3440D  

SM34405D  

SV23165DT  

SV2316D  

SV23165D  

SV2315  

SM1720M, etc.**  

**Clear and Transparent Operation Process**  

We have established a standardized four-step process to ensure smooth communication and clear responsibilities:  

**Step 1: Inquiry and Shipping**  

After both parties confirm that the motor can be repaired and agree on the quotation, please ship the faulty motor to our repair center in China.  

**Please note:** Import duties and shipping costs incurred when shipping from your region to China will be your responsibility.  

**Step 2: Repair and Verification**  

After receiving the motor, we will immediately conduct diagnostics and complete repairs within 2–3 days.  

Once repaired, we will record a test video of the motor operating normally and send it to you via eBay messages or email as visual proof of the repair results.  

**Step 3: Confirmation and Payment**  

Please review the test video to confirm the motor is functioning normally.  

After confirmation, we will send you a dedicated "Repair Service" payment link via eBay for you to complete the payment.  

**Step 4: Return and Completion**  

Upon receiving your full payment, we will promptly package the repaired motor and ship it back to you via international courier.  

At this point, the entire repair service process is successfully completed.  

**Why Choose Us?**  

- **Professional Expertise:** Specialized in servo motor repair with solid technical skills and extensive experience.  

- **Transparent Process:** Communication and confirmation at every step, along with test videos, ensure your peace of mind throughout the process.  

- **Fast and Efficient:** Committed to a 2–3-day repair cycle to minimize your equipment downtime.  

- **Trustworthy Service:** Repair first, provide proof, then request payment—ensuring transaction security.  

If you have any questions or need to inquire about the repairability and quotation for a specific model, feel free to contact us via eBay messages! We look forward to resolving your issues.

International Shipping

• The Estimated delivery time of eBay calculator is NOT correct.

• Most of the time the delivery time will be 8-12days after you pay(depends on destination and other factors).

• We ship items out to worldwide within the 1-3 working days after order and payment is made. We used standard shipping therefore the shipping time will be about 6-10days most of the time. If you are in an EU country, please leave your VAT/EORI number after purchase so we can clear customs faster.

• If you are urgent and need worldwide express, you can message us we can ship by DHL/UPS/FedEx express service, the extra shipment fee will not be covered in price.

• Tracking is available for all the orders.

Contact us

• We prioritize quality and customer satisfaction. For assistance or to address any issues please do not hesitate to reach out to us We promise to respond promptly, usually within 1-24 hours. ? Additionally, We also have extensive offline market, most of products are not listed on our ebay site. For specific motors, industrial automation products, or bulk orders, feel free to contact us, we would be more than happy to discuss offering you special competitive pricing or discount.

Leave Feedback: positive feedback=discount next time, Got an issue= chat first then solve the issue

• Got an issue? Just send us a quick message.

• Hold off on opening a case or leaving negative feedback ? let's chat first.( The Neutral & Negative feedback never help solve anything, That make lose my seller score.)

• a 5-star review gets you a discount next time.

• Your understanding means a lot, and we are here to sort things out for you.

About TycoiControl
TycoiControl is a premier supplier in the fields of industrial automation control and high-precision optical products. We bring together senior industry experts dedicated to the research, development, and sales of cost-effective industrial automation and optical products. We serve top global manufacturing enterprises and renowned university laboratories with profound expertise and continuous innovation. Our long-term cooperative projects cover precision optics, CNC motion control, sensor drivers, and various system integrations. These collaborations stand as a testament to our leading capabilities in technological R&D, product reliability, and industry applications.