- I Do not Have Many Returns.
- My Overall Return Rate is 1.11%.
- At Times, when I Get a Return Request, I Might Just Refund w/o Returning Depending on the Situation. Makes No Sense to get a Shorted Tube back in the Mail!
- If You Need to Return, it is Cool.
- Sometimes, Tubes will not Make the Journey to Your Address.
- The Frequency is very small, approximately 0.25%.
- Usually, the shipping box is destroyed or the Tube Shorts during Shipment.
99% of Audio Tube Buyers are Easy to Work with. We are family. That 1% is where the Problems Usually Occur.
We Offer 30 Day Returns with a Free Shipping Label. Returns Accepted if the Items are Returned in the Exact Same Condition.
Test Driving Tubes and Returns.
- The Same Exact Tubes Must be Returned. No Switching Tubes.
- Tubes must Test with the Same Numbers Upon Return. There is normal variance in Test Results so I take this into Consideration. I Validate Test Instrumentation in my Professional Life.
- The Flashing Must be in the Same Condition Upon Return.
- The Plate Surfaces Must be in the Same Condition upon Return.
- The Lettering on the Tubes Must Also be in the Same Condition upon Return.
- The Pull Tabs on the Tube Boxes Must be in the Same Condition upon Return.
- Try Opening the Rear Pull Tab First. If the Tube is Not Accessible from the Rear Tab, Go to the Front Tab.
- The Supplied Foam or Cotton must be Installed on Each End of the Tube in Each Box.
- If the Pull Tabs are Torn Upon Return, the Refunded Price will be Adjusted Accordingly.
Tape Might be Used to Hold End Pull Tabs in Place when You Receive Your Package.
- The Pull Tabs might be Taped so Tubes do not Fall-Out of Boxes During Shipping.
- Carefully Cut the Tape on the Pull Tabs to Open Box Pull Tabs.
Inexpensive Retractable Box Cutting Knife Works Well for Opening Tube Boxes. - Use the Blunt Side of a Thin Box Cutting Knife to Aid in Opening the Pull Tabs.
- Hold Tubes in Areas where there is No Silkscreen. This is an Art.
Facts about Murph...
- I Grew Up in the 70s and Love Rock Music.
- The Best Concerts I saw were Aerosmith, Judas Priest and Iron Maiden.
- I was at the Forefront of Installing Sound Systems in Cars. Alpine Head Units and Rockford Fosgate Amps were my preferred selections.
- Dairy Farmed in Green Bay, WI until I was about 27 years old.
- Started out my career in Electro-mechanical, then Electrical Engineering.
- Moved into Biological Engineering, at UW-Madison and it was a good move.
- I spent most of my career in the Confectionery Industry in R&D, Continuous Improvement & Quality Engineering.
- If you ever ate a candy bar, I might have had something to do with the quality...
- Over the last 15 years, I have moved my spare time to repairing tube and discrete amps & receivers.
- I like Fisher Receivers and Scott Amps.
- Statistics-driven when evaluating vacuum tubes > Certified Six Sigma Master Black Belt.
- Testing Equipment: Two Nelson Hickok TV-7s, Two Hickok 539Bs, and an AMPLITREX AT-1000.
- I Really Try to List & Sell Really Good Vacuum Tubes.