We're here to help with any questions or concerns you may have about our products.
Response Time: We typically respond to messages within 24 hours on business days.
Preferred Contact Method: Please use eBay's messaging system for all inquiries.
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM EST.
For order-related questions, please include your eBay order number for faster service.
We ship to all 50 U.S. states and internationally to select countries.We ship directly from our warehouse in China to the United States and other parts of the world.
Processing Time: Orders are processed within 5 business days.
Shipping Methods:
(1) Standard Shipping
(2) Expedited Shipping
(3) International Shipping
Shipping Carriers: We primarily use SpeedPAK, DHL, UPS, FedEx, and etc. based on package size and destination.
You will receive a tracking number once your order has shipped.
We want you to be completely satisfied with your purchase.
Return Window: 30 days from receipt of item.Some of these products do not support returns.
Condition: Items must be returned in original condition, unused, and in original packaging.
Return Process:
(1) Contact us via eBay Messages to initiate a return
(2) We will provide you with a return authorization and instructions
(3) Pack the item securely and include all original packaging
(4) Ship the return to the provided address
Refunds: Once we receive and inspect the returned item, we will issue a refund to your original payment method within 3-5 business days.
Note: Shipping costs are non-refundable. Return shipping is the responsibility of the buyer unless the item arrived damaged or defective.