Our Customer Service team is available to assist you Monday through Friday, from 8:00 AM to 3:00 PM AEST. We strive to respond to all inquiries as quickly as possible during these hours. Please note that we are closed on weekends and public holidays, but we will address any messages received during these times when we return to the office..

What Is Your Returns Policy?

We are committed to ensuring that you are satisfied with your purchase. If for any reason you are not happy with your item, you can return it within 30 days of receipt. Items Received in Error or Damaged: If you receive an incorrect or damaged item, please contact us within 7 days of receiving the item. We will provide a full refund, including return postage costs, once the item is returned to us.

Change of Mind: If you change your mind about your purchase, you may return the item within 30 days for a refund. The item must be returned in its original condition, and you will be responsible for the return postage costs.

Items Listed as 'Parts or Not Working': Items sold as 'parts or not working' are not eligible for returns or refunds unless they are significantly different from the description provided in the listing. Please note that the buyer is responsible for return postage costs in these cases.

How Do I Initiate a Return?

To initiate a return, please contact our Customer Service team through eBay messages. We will provide you with detailed return instructions. Returns should be sent promptly, and the item should be packaged securely to avoid any damage during transit. If your return is approved, we will process your refund as quickly as possible.

Do You Offer Partial Refunds?

In certain situations, we may offer a partial refund as an alternative to returning the item. This is typically considered when the item is still usable but may not meet all your expectations. If you believe a partial refund is appropriate, please contact our Customer Service team to discuss your options.

How Do You Ensure Accuracy in Your Product Listings?

We take great care to ensure that all product details, descriptions, and prices are accurate and up-to-date. The images included in our listings are an integral part of the item description and should be reviewed carefully to assess the item’s condition. If you feel that an item you received does not match the description, please contact us immediately to resolve the issue.

When Can I Expect a Response to My Inquiries?

Our Customer Service team is available to assist you Monday through Friday, from 8:00 AM to 3:00 PM AEST. We strive to respond to all inquiries as quickly as possible during these hours. Please note that we are closed on weekends and public holidays, but we will address any messages received during these times when we return to the office.

How Can I Provide Feedback or File a Complaint?

Your satisfaction is our top priority. If you are not completely satisfied with your purchase or experience, please contact our Customer Service team via eBay messages before leaving feedback or opening a case. We value your feedback and will do our best to resolve any issues to your satisfaction.

Can You End an Auction Early or Accept Offers Outside of eBay?

To ensure fairness for all our customers, we do not end auctions early or accept offers outside of the eBay bidding process. We believe in allowing all auctions to run their full course to give every bidder an equal opportunity to purchase the item.

Can I Cancel My Bid or Auction Win?

If you wish to cancel a bid or your auction win, please notify us within 3 days. We understand that circumstances can change, and we are happy to accommodate cancellation requests. However, we do ask that you promptly accept the cancellation so that we can relist the item for other interested buyers.

How Do You Handle My Personal Information?

We take your privacy seriously and only share your details, such as your name, address, and contact information, with our couriers for the purpose of dispatching your order. Our couriers adhere to the Australian Privacy Principles to ensure your information is handled securely. If you have any concerns about how your information is used, please feel free to contact us for more details.

Our Customer Service team is available to assist you Monday through Friday, from 8:00 AM to 3:00 PM AEST. We strive to respond to all inquiries as quickly as possible during these hours. Please note that we are closed on weekends and public holidays, but we will address any messages received during these times when we return to the office.