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1,To initiate a return, please contact our customer service team via [Customer Service Email] . Provide your order number, a detailed description of the reason for return, and, if applicable, any evidence of the product not working (e.g., photos, videos, error messages).
2,Our customer service representatives will guide you through the next steps. They will assess your request and, if approved, provide you with a return shipping label or instructions on where to send the item.
1,Once we receive and inspect the returned item and confirm its eligibility, we will process your refund or exchange within 3 business days. Refunds will be issued to your original method of payment.
2,If you choose an exchange, we will ship the replacement item as soon as possible. Please note that if the replacement item is out of stock, we will contact you to discuss alternative options.