* videojam-half is a contracted reseller. Please contact us with any questions.

PLEASE READ OUR POLICIES CAREFULLY BEFORE PURCHASING!

SHIPPING POLICY:

• We ship orders out within 48 hours, excluding weekends and holidays. We choose between USPS, FedEx, or Amazon Logistics depending on the package size, location, and cost.
• Expedited Shipping: 2-3 business days. Note: We do not use UPS. UPS is only displayed as the carrier for Expedited Shipping in the listing because it is the only way to accurately depict the 2-3 day shipping time. Generic "Expedited Shipping" shows a longer time frame.
• We cannot ship large items to PO Boxes.
• Many deliveries are scanned before they are dropped off. If the tracking details show your package was delivered, and you can't locate it, please wait two full days (excluding Sundays and holidays) for the package to arrive.

RETURN POLICY:

• Returns must be sent back in the condition they were received or they will incur a restocking fee.
• We DO NOT ACCEPT returns of:
  • Phones once they have been activated.
  • Open health and beauty products (make sure you have previously used and not had an adverse reaction to any products prior to purchasing).
  • Items with a one-time-use code, open or not (Example: Tax Software, Game codes).
  • Any items listed with "AS-IS" condition.
  • Items listed as "See Details" or with a damaged box on the basis of the box condition. We may have multiples of a damaged product and only photograph one. We do our best to photograph the item with the worst condition, but please expect a varying degree of damage.
• Defective items are covered by eBay's money back guarantee if returned within 30 days.
• We do not ship outside of the United States, except through eBay's international shipping program. If you buy this item and have it forwarded outside of the U.S. through any other means, we are not responsible for return shipping fees, even if the item is broken or incorrect. Please buy at your own risk if using this practice as eBay only covers shipments to the address entered in checkout.
• Manufacturer warranties are not honored by items purchased through third party sellers, like eBay. Extended protection plans are available for purchase on many items through eBay.

PLEASE ASK ANY QUESTIONS ABOUT OUR POLICIES PRIOR TO PURCHASE TO PREVENT CANCELLATIONS AND/OR RECEIVING AN ITEM YOU MAY NOT BE ABLE TO RETURN!