BIOTROPIC.
3L Rainforest Leaf Litter mix.
-Invertebrate/ Reptile/ Amphibian Safe Mix-
(Naturally sterilised mix- No risk of cross contamination with pests)
Important Enrichment For Land Snails, isopod, springtails, pill-Bugs, Millipedes, Woodlice, Shrimp, Roaches, Stick-insects, frogs, geckos and many other Isopod/ Invertebrate, Amphibian and Reptile species.
Brilliant for adding a decorative touch to any natural terrarium setting, vivarium or plant pots in and around your home. Can also help drastically maintain humidity in small spaces inside an enclosure (I.e the undergrowth of a Tropical Dart-frog terrarium). Will also help to keep potting/planting substrates/soils and husks nutritious and if used in a layer on top of your substrates- ‘BIOTROPIC. Leaf Litter Mix’ will help maintain moisture levels for plants and isopods within the substrate itself.
Our products have been cultivated in a premises free from pests, moulds and disease.
Please Note: Items received may differ slightly to the ones photographed due to natural differences.
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BIOTROPIC.
The Terrarium & Paludarium Specialists.
U.K. based specialists in reptile, amphibian and invertebrate care. Bio scientist degree level employees help our team of qualified animal and plant professionals succeed in bringing you a Reputable, Reliable, Jungle Life Retail service!
With 60+ years of knowledge and experience within Reptile/Amphibian/Invertebrate and plant keeping, research and rehabilitation, We Strive to bring each and every one of our customers the most up-to-date, tested and reliable knowledge and/ or products to help anyone succeed with keeping a large variety of Fauna and Flora at Home.
Please get in touch with any questions you may have regarding Reptile, Amphibian, Invertebrate or Flora keeping and we will do our best to help you as quickly as we can (usually replies within 48-72hrs).
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RETURNS & REFUNDS
FOR ANY RETURNS OR REFUNDS PLEASE SEND US A REQUEST WITH AT LEAST 2 CLEAR PHOTOGRAPHS INCLUDING: THE FULL LABELLED PACKAGE, PACKAGING, AND EVIDENCE OF ANY ISSUE WHICH HAS OCCURRED. IF THIS REGARDS LIVE GOODS THIS SHOULD BE COMPLETED WITHIN 48HRS OF ARRIVAL AT YOUR ADDRESS. WE WILL HAPPILY REPLACE ANY ORDER, INCLUDING LIVE GOODS WHICH DID NOT MAKE THE DELIVERY- AS LONG AS THERE IS VALID PROOF. UNFORTUNATELY SOMETIMES INCIDENTS OCCUR WHEN DEALING WITH SUCH FRAGILE PRODUCE AND WE WILL ALWAYS DO OUR BEST TO ATTEND TO ANY LIVE ORDERS OR DRY STOCK ORDERS WHICH MAY HAVE ARRIVED DAMAGED OR DECEASED.
***UNFORTUNATELY BIOTROPIC. & MANY OTHER LIVE GOODS SUPPLIERS HAVE FALLEN SHORT OF CUSTOMERS WHO DO NOT READ REGULATIONS SET BY SELLERS PROPERLY. SOME MAY EVEN ATTEMPT ANY WAY POSSIBLE TO SEND ITEMS PURCHASED ON EBAY BACK MONTHS LATER, OR TRY TO REVERSE RETURN CHARGES. WE WILL NOT STAND FOR THIS BEHAVIOUR OR THE LACK OF UNDERSTANDING AFTER NOT READING DESCRIPTIONS OR REGULATIONS FOR LIVE GOODS ORDERS AND WILL REPORT ANY BEHAVIOUR LIKE THIS TO THE MET ONLINE FRAUD TEAM. THIS IS TO PROTECT US AND TO HELP REGULATE THE SAFETY OF THE BUSINESS COMMUNITY OF LIVE GOODS SELLERS IN THE UK, ALIKE. ONCE AGAIN, PLEASE READ FULL DESCRIPTIONS AND/ OR TERMS & CONDITIONS FOR RETURNING ITEMS BEFORE A RETURN IS STARTED***
ORGANIC STOCK & LIVE-STOCK:
Due to our workplace being a controlled area where plants, animals and invertebrates are kept/ Cultured, preventing cross contamination between live stock is a must. we therefore DO NOT accept returns of this nature despite eBay’s automated system sometimes accepting these through as returns.
If the ‘Living’ item you purchased (fauna/ flora) has arrived damaged, deceased- please send us a request within 48hrs of receiving your goods and we will do our best to provide you with the necessary replacement/ refund. At least x2 clear photograph of the live goods you wish to file a complaint about should be added to any message regarding the above. Complaints made regarding products of a LIVE nature-after 48hrs of receiving at your address, will not be accepted for a refund nor replacement despite eBay’s automated values. If the Rules & Regulations are crossed or broken regarding live goods then we have to report any incident to the Met online fraud team (As stated above), This is to help protect the live goods seller community on eBay. We hope you understand.
DRY STOCK (I.E PLANTERS, TERRARIUMS & EQUIPMENT):
If you receive an item from us which is damaged, please send us a request as soon as possible including At least x2 clear photographs of your goods and packaging that your order arrived in.
Please note- We will ALWAYS replace or refund any item broken in transit as we understand our goods are of a sensitive nature and can be easily broken if not handled correctly during the shipment process. We ask that you DO NOT in any circumstance, refuse or return an item without contacting our team first, as refunds cannot be processed without the correct evidence provided and/or a new postage label provided to our correct warehouse for this type of product.
If you receive an item you no longer wish to keep or do not like and would like a refund then Please send us a request by selecting ‘CHANGED YOUR MIND’ on the item return, to begin a return and to purchase a postage label containing the correct return address.
Please message us for any other information regarding Refunds & Replacements and we will do our best to get back to you as quickly as possible. Many thanks