REMOTE AREA NOTICE

Orders to Remote Areas (based on zip code) may incur additional shipping charges. We will contact you if this applies to your order. You’re also welcome to reach out to us before placing your order for clarification.

SHIPPING METHOD

Items will be dispatched within 48 hours after payment is received, excluding Saturdays, Sundays, and Malaysian public holidays (e.g., Christmas, Chinese New Year). We ship worldwide with a tracking number provided via a reliable courier service for your convenience. 

OUR COMMITMENT

We’re committed to making your shopping experience with us a great one. If you’re not satisfied with your order for any reason, please don’t hesitate to reach out, we’ll make it right. Contact us via eBay Messaging and include your order number and contact details. Our business hours are Monday to Friday, and we aim to respond to all messages within one business day. 

FEEDBACK

Your feedback is very important to us. If for any reason your experience with us isn’t fully satisfactory, please contact us before leaving feedback. We value our customers and take all concerns seriously. We always work with our buyers to resolve any issues and ensure a satisfactory outcome. Reach out via eBay Messaging with your order number and contact details. Thank you for shopping with us! 

SHIPPING

We ship worldwide with expedited shipping and provide a tracking number once your item is on its way. Tracking may take 2–4 business days to activate. Please double-check your shipping address in eBay and Payoneer before ordering. If there’s an error, contact us, we can update it before shipping. If the item is returned due to a wrong address, a refund will be issued minus return costs. Delivery may be delayed due to factors beyond our control, and we appreciate your patience while we work with the carrier. 

CUSTOM

Buyers are responsible for any customs duties, taxes, or import charges. To help your item clear customs smoothly, please provide any documentation requested by the courier or authorities to avoid delays.

PAYMENT POLICY

To ensure a secure and convenient shopping experience, we accept all payments through eBay’s secure payment system. This allows you to pay quickly using major credit or debit cards. Immediate payment is required to ensure fair access to our inventory. 

RETURN POLICY 

Our return policy follows eBay’s Return Policy. If your item arrives damaged, incorrect, or doesn’t match the listing, you are covered under the eBay Money Back Guarantee. Please keep the original packaging and we may request photos to file a claim with the shipping service.

If you simply change your mind after the item has shipped, returns are accepted under these conditions:

• Return the item within the timeframe stated in the listing. Return shipping cost is borne by the buyer.

• Item must be in original, unused condition, with all parts and packaging intact.

• Please ensure the item is securely packaged when returning. We recommend using a trackable shipping service so the return can be verified.

• For hygiene reasons, innerwear such as socks, swimwear, and underwear cannot be returned.

Refunds will be issued within 2 days of receiving the item in satisfactory condition, minus the original shipping cost. Returns not meeting these conditions will not be accepted.

THANK YOU...

HAVE A PLEASANT SHOPPING EXPERIENCE WITH US