All orders are shipped out the same day if placed before 2.00pm AEST (non-daylight saving), any orders placed after this time will ship out the next day.
We ship using Australia post, regular or express. Your preferred method can be selected at the eBay checkout.
International orders are shipped using Express Post International. Any customs duty, taxes or fee's are the sole resposability of the buyer.
Note: The shipping times quoted by eBay are ESTIMATES only, shipping times can vary. Once your order leaves our warehouse unfortunately we have no control over unexpected delays with Australia Post.
Any issues, damage, or missing items need to be reported within 7 days of receieivng your order. This allows us to pull the CCTV footage of your order being packed to confirm or challenge the issue.
Shipping FAQ’s:
Do you combine the cost of postage when buying multiple items?
Yes, just add all the required items to the eBay cart and checkout, eBay automatically calculates the cost of postage based on the total weight and size of the order.
Can you declare international orders as gifts or at a low value?
No, we will not provide false information on a government document for you. It is Illegal.
Can we request our order to be left if no one is home?
No, all our shipments require a signature on delivery, if you are not home to sign for the package a card WILL NO LONGER BE LEFT VIA AUST POST. You will be notified digitally and your parcel will be taken back to your local post office or courier depot for collection. You will need to take your Photo ID into the post office or depot. We do this to protect our customers orders. If you choose safe drop via your mypost app we will not be held responsable for any lost, stolen or damaged parcels.
Who pays for freight in the unlikely event of a faulty item?
We will pay for freight to and from us. You send the item back to us and we will reimburse your postage costs.
What happens if my item arrives damaged?
You need to contact us within 30days of delivery for us to be able to lodge an insurance claim with the carrier.
