This textbook is a valuable resource for anyone looking to improve their communication skills in high-stakes situations. It offers practical tips and tools for having crucial conversations with confidence and achieving positive outcomes. The book is written in English and has 272 pages, with a trade paperback format that measures 8.9 inches in length, 6 inches in width, and 0.6 inches in height.

The author team consists of Kerry Patterson, Ron McMillan, Al Switzler, and Joseph Grenny, and it is published by McGraw-Hill Education. This second edition was released in 2011 and is categorized under Books & Magazines, Textbooks, Education & Reference, and Textbooks. It weighs 11.9 ounces and is a must-have for anyone looking to improve their communication skills in high-stakes situations.