​​​​​​​​​​​​​​​​​​​​​Gorilla Darts are the number-one online retailer for dartboards, darts, and accessories. We’re passionate about every aspect of this fantastic sport and it’s our mission to provide customers with an unrivaled range of products and excellent customer service.

​​​​​​​How do I contact you?

Please send us a message via the eBay messaging system. Where you'll be advised by our friendly, knowledgeable sales team who will help you with any questions you have about your purchase (open 9am-5.30pm Mon-Fri)

What Payment Methods Do You Accept?

We accept Paypal instant payment (A very fast payment method). This means that when purchasing an item from our eBay store, a payment is needed straight away.
Debit or Credit Cards can also also be accepted through the Paypal payment gateway in the checkout.

Can I place an order over the phone?

Yes, we would love to hear from you and always want to assist you in any way we can. Please note that eBay is trying to encourage online retailers such as ourselves to have customers place their order directly on eBay. This is for buyer protection and designed to protect you.

Do you accept PayPal?

We certainly do! We have PayPal fully integrated and even if you are a first-time user you can pay via credit or debit card this way.

I have a problem with my product, what do I do now?

We want to deal with any problem as quickly as possible. Please contact us through the eBay messaging system.

My item/s has arrived faulty or damaged, what do I do now?

If your item arrives faulty or damaged (very rare), please contact us through the eBay messaging system.

What if I order on a bank holiday?

If you place an order before 4pm on a Friday, Saturday, Sunday or Monday where the Monday is a bank holiday, your order will be sent on the Tuesday.

What can I do if I do not like my purchase?

Not a problem. Our aim is to keep you as a happy customer and are always willing to exchange an item for something different as long as the item is returned to us in the same condition as it was sent to you. Some products are dealt with on an individual basis but please contact us and we will help you as much as we can.

Anything Else?

Let us know if there is something not covered here by contacting us via the ebay messaging system.

If you place your order before 4pm on a working day, we will dispatch the same day for next working day delivery between 9am and 5pm for most of our eBay items (Please see individual eBay listing for postage details).

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If you place your order on a Friday night, Saturday or Sunday the item/items will be dispatched Monday.

In certain areas the delivery may take up to 5 working days (i.e. Scottish Highlands and certain other rural areas.)

Additional carriage charges apply to some areas.

Please see the eBay listing for information on international shipping.

At Gorilla Darts we aim to be the most efficient and helpful company within our marketplace and will do everything we can to assist you.

VAT is included on all purchases which means that the price you see is what you pay.

No items are supplied on a trial basis.

We accept all major credit and debit cards including Visa, Mastercard, American Express, Visa Electron, Solo, Delta and Switch which can be used through the Paypal option.

We aim to keep our stock levels accurate but in the event that an item is ordered that we have not in stock we will contact you straight away.

Items that are shipped from Gorilla Darts are insured by our couriers.

Any delivery claims for either damaged on non-delivered items must be made within 7 days of the expected delivery date.

Terms which apply to mail order consumers as defined in the Consumer Protection (distance selling) Regulations 2000. The consumer shall, subject to the terms set out in this clause, have the right to cancel on order within 7 working days from the day after the goods are delivered by the company provided we receive written notice of such cancellation.

If a consumer exercises his/her right to cancel, Gorilla Darts shall reimburse any payment made within 21 days from the date he/she gave such notice of cancellation. The consumer shall not be entitled to a repayment in the event that:-

* he/she does not take reasonable care of the goods pre or post cancellation. for the purposes of this clause, a consumer shall be deemed not to have taken reasonable care of the goods if such goods are not kept packed in their original box, with all accessories, manuals and interconnects and the internal or external packaging is damaged in any way or the goods are marked, damaged or not in the same condition in which they were sold.

The consumer is responsible for the cost in returning any unwanted items.

These terms and conditions do not affect your statutory rights.

We would love for you to contact us with any queries you may have about our eBay store or products by calling our helpful customer service team or by using the eBay messaging system.

Remember, we are here to help and would love to hear from you.

Product Support & Questions

Our friendly customer support team are here to aid you with any queries that you have in relation to a technical question on a product that you wish to purchase and are contactable by either telephone or e-mail.

After Sales & Service Department

Our after-sales/service department is on hand for any after-sales support queries in relation to a product that you wish to return/exchange. This department will deal quickly and efficiently with any problems that you may have post-purchase.