Professional sewing machine repair & service - all brands covered

Because we are specialists in our field, we have gained a vast knowledge of the faults sewing machines develop. Our knowledge helps us identify specific sewing machine problems quickly, which enables us to action our team of sewing machine engineers to carry out the sewing machine repair or service at a very keen price.

All our work is fully guaranteed and our engineers have been trained by SINGER, JANOME, BROTHER and PFAFF.

We repair all makes, any age and any condition. We have also built up a large stock of second hand parts to keep the older machines going for many years yet. Any parts will be charged extra.

HOW DOES IT WORK

1. Pay for your repair via eBay.

2. Use www.parcel2go.com to arrange delivery of your machine to our workshop (this should cost approx £8) - please include a note specifying any issues with your machine.

3. Once we receive your sewing machine into our workshop our engineers will begin work - we aim to complete repairs/servicing within 5-7 days.

4. We will contact you when the repair/service is complete. You can then use www.parcel2go.com to book the return of your machine (this should cost approx £8)

Full terms and conditions

We would ask that you pop a note in with the machine to explain what the fault and also a sewn sample of fabric showing the stitching problem.

Please also send the foot control and power lead, a bobbin case and spool with the machine. In the case of an embroidery machine where the problem is with the embroidery side of the machine, we would also need the embroidery unit and hoop. These are required to allow us to fully test before return.

Our usual repair turnaround is between 5 and 7 days after receiving the machine into our workshop, dependent on parts availability.

It is very important that the sewing machine is packed securely for transport by the carrier to prevent any damage in transit. In its original box with original packaging. It is your responsibility to ensure the machine is packed enough to provide adequate protection while in transit.

Please see the image above for a good example of how to pack your machine for transit if you no longer have the original box and packing. If your machine is delivered to us and on initial inspection is deemed by us to be insufficiently packed and it has received damaged in transit as a result of poor packing, neither ourselves and/or the courier used for the collection can be held responsible and we will be unable to claim for any damages, this may also increase the cost of repair and in the worst case scenario may damage your machine beyond repair. So we ask you please to ensure you take sufficient time and care to package your machine securely for its journey.

*Please note that this service is only available to customers within UK mainland and we are unable to offer this service for large semi-industrial (PR/VR's etc.) and large rotary irons.*