All orders placed before 2pm usually ship the same day!
Domestic sewing machine repair & service by Singer engineers
Professional sewing machine repair & service - all brands covered
Because we are specialists in our field, we have gained a vast knowledge of the faults sewing machines develop. Our knowledge helps us identify specific sewing machine problems quickly, which enables us to action our team of sewing machine engineers to carry out the sewing machine repair or service at a very keen price.
All our work is fully guaranteed and our engineers have been trained by SINGER, JANOME, BROTHER, BERNINA, BERNETTE, HUSQVARNA and PFAFF.
We repair all makes, any age and any condition. We have also built up a large stock of second hand parts to keep the older machines going for many years yet. Any parts will be charged extra.
HOW DOES IT WORK
1. Pay for your repair via eBay.
2. Use www.parcel2go.com to arrange delivery of your machine to our workshop (this should cost approx £8) - please include a note specifying any issues with your machine.
3. Once we receive your sewing machine into our workshop our engineers will begin work - we aim to complete repairs/servicing within 5-7 days.
4. We will contact you when the repair/service is complete. You can then use www.parcel2go.com to book the return of your machine (this should cost approx £8)
Full terms and conditions
We would ask that you pop a note in with the machine to explain what the fault and also a sewn sample of fabric showing the stitching problem.
Please also send the foot control and power lead, a bobbin case and spool with the machine. In the case of an embroidery machine where the problem is with the embroidery side of the machine, we would also need the embroidery unit and hoop. These are required to allow us to fully test before return.
Our usual repair turnaround is between 5 and 7 days after receiving the machine into our workshop, dependent on parts availability.
It is very important that the sewing machine is packed securely for transport by the carrier to prevent any damage in transit. In its original box with original packaging. It is your responsibility to ensure the machine is packed enough to provide adequate protection while in transit.
Please see the image above for a good example of how to pack your machine for transit if you no longer have the original box and packing. If your machine is delivered to us and on initial inspection is deemed by us to be insufficiently packed and it has received damaged in transit as a result of poor packing, neither ourselves and/or the courier used for the collection can be held responsible and we will be unable to claim for any damages, this may also increase the cost of repair and in the worst case scenario may damage your machine beyond repair. So we ask you please to ensure you take sufficient time and care to package your machine securely for its journey.
*Please note that this service is only available to customers within UK mainland and we are unable to offer this service for large semi-industrial (PR/VR's etc.) and large rotary irons.*
Delivery information
Sewing machines, overlockers, steam/roller presses and other large items are dispatched via DPD. Knitting machines are dispatched via DHL.
We offer FREE next working day delivery to UK mainland customers. Delivery to locations outside the UK mainland typically take 3 - 6 working days. Orders for machines and other large items placed before 2pm, are usually dispatched the same working day.
All other products are sent using a tracked Yodel service ( For destinations outside the UK mainland Yodel or Evri may also be used). Smaller parcels ordered before 2pm are also dispatched the same working day wherever possible.
Horn Furniture & Cabinets are delivered by a specialist courier arranged directly by Horn. Your furniture will be delivered and professionally installed in your home. Please allow 7 - 28 working days for Horn cabinet deliveries.
Please note that we reserve the right to use the most suitable delivery service available at the time of dispatch. All delivery times are estimated and are provided for guidance only.
Refund & 30 Day Returns Policy
We want you to be completely satisfied with your purchase. If you change your mind, you may return new and unused items within 30 days of delivery.
Please read the following stipulations...
- If you wish to return an item, please notify us of your intention within 7 days of delivery.
- Returned items must be sent back at the buyer's expense and must be in the same condition as supplied, complete, unused and in their original packaging.
- Refunds may be subject to a condition based deduction if the item is returned used, damaged, missing contents or any costs incurred in returning the item to its original condition. Original delivery charges are non-refundable.
For returns made under our 30-day returns policy, we are happy to accept eligible items, however refunds may also be subject to a restocking fee and deductions made for missing contents, damage, or refurbishment where applicable. Original delivery charges are non-refundable.
To arrange a return, please request this through your eBay purchase history within the applicable return period. Please include a copy of your order number with your return.
Returned items must be:
- Complete with all accessories, manuals and any free gifts supplied.
- In their original packaging.
- In the same condition in which they were received.
You may inspect the item as you would in a retail store, however if an item has been used beyond what is reasonable to inspect and test, or if the product is returned damaged, incomplete or with missing parts, we reserve the right to make a reasonable deduction from the refund to reflect any loss in value, in accordance with UK Consumer Contracts Regulations.
Where a return is due to ?a change of mind?, the buyer is responsible for return postage. Original delivery charges may only be refunded where required and a condition based deduction may be issued if the item is returned used, damaged or missing parts.
If your item arrives damaged, fault, or is not as described, please contact us as soon as possible. We will address and resolve this issue promptly for you.
For your protection, we recommend using a tracked delivery service when returning items, as we cannot accept responsibility for returns lost or damaged in transit, before they reach us.
The following items cannot be returned unless they are faulty or not as described:
Downloadable digital products.
Software that has been opened, activated or unsealed.
Books, patterns or other media, where the protective seal has been broken.
Parts, accessories, needles, blades or similar items that have been fitted, installed or used, where this affects their resale value.
Nothing in this policy affects your statutory rights under UK consumer law.
Established in 1952, we have over 70 years of experience helping customers find the perfect sewing, embroidery, overlocking and knitting machine. We launched our online store over 25 years ago in 1998 and have been proudly serving customers online and face-to face ever since, building a reputation for expert advice, competitive prices and exceptional customer service.
We stock one of the UK's largest selections of sewing machines from the world's leading, genuine brands. Whether you're buying your very first machine, upgrading your current model, or investing in a professional machine, our experienced team is always happy to help you find the perfect option to suit your needs, experience level and budget.
As an authorised UK dealer for the brands we sell, you can buy with complete confidence. Every machine is supplied with a genuine UK manufacturer's warranty, expert after-sales support and fast, reliable delivery.
Unlike many online retailers, we're not just an internet business. We also have a high street showroom, where customers are welcome to visit, browse our extensive range of machines, speak with our friendly team and enjoy demonstrations of the latest machines before making a purchase.
Our support doesn't end once you've placed your order. Our knowledgeable technical team is always on hand to help you get the most from your new machine, offer advice on items, troubleshoot problems and source genuine spare parts and accessories. Our experienced sales team can also help with haberdashery, sewing accessories, machine accessories and answering any questions you may have before or after your purchase.
We're passionate about sewing and believe that choosing a new machine and making a purchase should be an enjoyable experience. Whether you're a beginner, hobbyist, quilter, dressmaker, crafter or professional, we're committed to providing honest advice, outstanding value and the highest level of customer service.
Contact
Tel : 0191 2525825
Address :
SINGER MACHINES LTD
Sewing Machine Sales
217 Whitley Road
Whitley Bay
Tyne and Wear, NE26 2SY
Vat Registered Company :
376 4408 33
