ADEC W&H 6-Hole Handpiece Coupler  RA-24  

Shipping and Return Policies

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• Expedited Shipping is available if you need one. You are responsible for the extra charges (shipping and handling).
• All items are packaged and shipped in a professional manner.
• Items sold for "Parts" cannot be returned, unless stated otherwise.
• All returned items must be in the original condition you received item.
• Returns are subject to restocking fees of 15% – 25% of the purchase price and return shipping fees
• Physical user damage rejected items will be returned to the customer
• We reserve the right to reject an item after inspection (i.e. items with physical damage, incomplete packaging or missing parts) when returned.  In the event that physical damage is caused during transit of a return, it is the customer’s responsibility to contact the carrier to start a damage claim immediately upon receiving a notification from us. The responsibility is between customer and carrier.
• All returned items MUST be in original condition, packaging, sealed, and unused.
• No returns will be accepted without prior authorization and the customer assumes responsibility for the package until it is delivered to our warehouse.
• The buyer is responsible for all shipping charges to return the merchandise.
• We will be responsible for shipment of a new product back to the buyer for an exchange.
• Refund will be made within 3-5 days of returned merchandise arrival to our warehouse in the same method as it was received by US. (i.e. if you paid by PayPal, I would issue a PayPal refund.)
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• FEEDBACK AND RESPONSES
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• We check our emails frequently and respond to them within a business day or at most two business days, unless there is an unforeseen situation. If you do not hear back from us within two business days, please resend Email, we might not have received your initial email.
• We strive to provide an All-around 5-star service to all our customers. If you feel we did not meet your expectation in certain areas of the service, please kindly send us an email on how you feel and how we can improve that area of service. Your comment and advice is very much appreciated.
• We strive to earn a 5-star feedback from you.

• Before submitting neutral or negative feedback please contact us and we will do our best to resolve your issue.