Fitment & Description

  • Item Name: Window Regulator
  • Part Brand: Metzger
  • OEM Numbers: 191 837 401 / 321 837 399
  • Paired article numbers: 2160005
  • Operating Mode: Manual
  • Fitting Position: Left Front

Will this item fit your vehicle?

Pictures

Cross Reference OE number list

BrandNumber
  BLIC6060-01-016861
  EQUAL QUALITY460207
  JOHNS95 34 41-11
  METZGER2160003
  TOPRAN102 885
  TRICLO103840
  VAG191 837 401
  VAG321 837 399
  VAICOV10-0031

Fitment

  Brand  Model  Type   Years CCM KW HP  Engine   Body
VWDERBY (86C, 80)1.010/1981 -
12/1984
10432940GLSedan
VWDERBY (86C, 80)1.010/1981 -
12/1984
10432940GLSedan
VWDERBY (86C, 80)1.110/1981 -
07/1983
10933750HBSedan
VWDERBY (86C, 80)1.110/1981 -
07/1983
10933750HBSedan
VWDERBY (86C, 80)1.308/1983 -
12/1984
12724055HKSedan
VWDERBY (86C, 80)1.308/1983 -
12/1984
12724055HKSedan
VWDERBY (86C, 80)1.308/1981 -
07/1983
12724460HHSedan
VWDERBY (86C, 80)1.308/1981 -
07/1983
12724460HHSedan
VWDERBY (86C, 80)1.309/1982 -
12/1984
12725575GKSedan
VWDERBY (86C, 80)1.309/1982 -
12/1984
12725575GKSedan
VWGOLF II (19E, 1G1)1.011/1983 -
08/1985
10433345GNHatchback
VWGOLF II (19E, 1G1)1.011/1983 -
08/1985
10433345GNHatchback
VWGOLF II (19E, 1G1)1.008/1985 -
10/1991
10433750HZHatchback
VWGOLF II (19E, 1G1)1.008/1985 -
10/1991
10433750HZHatchback
VWGOLF II (19E, 1G1)1.308/1983 -
06/1987
12724055HK; MHHatchback
VWGOLF II (19E, 1G1)1.308/1983 -
06/1987
12724055HK; MHHatchback
VWGOLF II (19E, 1G1)1.3 Cat06/1986 -
12/1992
127240552G; MH; NZHatchback
VWGOLF II (19E, 1G1)1.3 Cat06/1986 -
12/1992
127240552G; MH; NZHatchback
VWGOLF II (19E, 1G1)1.610/1986 -
12/1992
15955170PNHatchback
VWGOLF II (19E, 1G1)1.610/1986 -
12/1992
15955170PNHatchback
VWGOLF II (19E, 1G1)1.602/1986 -
10/1991
15955372RFHatchback
VWGOLF II (19E, 1G1)1.602/1986 -
10/1991
15955372RFHatchback
VWGOLF II (19E, 1G1)1.608/1983 -
07/1992
15955575EZ; HM; ABNHatchback
VWGOLF II (19E, 1G1)1.608/1983 -
07/1992
15955575EZ; HM; ABNHatchback
VWGOLF II (19E, 1G1)1.6 D08/1983 -
10/1991
15884054ME; JPHatchback
VWGOLF II (19E, 1G1)1.6 D08/1983 -
10/1991
15884054ME; JPHatchback
VWGOLF II (19E, 1G1)1.6 TD08/1983 -
10/1991
15885170MF; JRHatchback
VWGOLF II (19E, 1G1)1.6 TD08/1983 -
10/1991
15885170MF; JRHatchback
VWGOLF II (19E, 1G1)1.808/1986 -
01/1990
17816284RHHatchback
VWGOLF II (19E, 1G1)1.808/1986 -
01/1990
17816284RHHatchback
VWGOLF II (19E, 1G1)1.808/1984 -
10/1991
17816690HV; GX; GUHatchback
VWGOLF II (19E, 1G1)1.808/1984 -
10/1991
17816690HV; GX; GUHatchback
VWGOLF II (19E, 1G1)1.8 GTI08/1983 -
10/1991
178182112GZ; PB; DX; EVHatchback
VWGOLF II (19E, 1G1)1.8 GTI08/1983 -
10/1991
178182112GZ; PB; DX; EVHatchback
VWGOLF II (19E, 1G1)1.8 GTI 16V02/1986 -
10/1991
178195129PLHatchback
VWGOLF II (19E, 1G1)1.8 GTI 16V02/1986 -
10/1991
178195129PLHatchback
VWGOLF II (19E, 1G1)1.8 GTI 16V02/1986 -
06/1990
1781102139KRHatchback
VWGOLF II (19E, 1G1)1.8 GTI 16V02/1986 -
06/1990
1781102139KRHatchback
VWGOLF II (19E, 1G1)1.8 GTI Cat01/1987 -
10/1991
178179107PFHatchback
VWGOLF II (19E, 1G1)1.8 GTI Cat01/1987 -
10/1991
178179107PFHatchback
VWGOLF II (19E, 1G1)1.8 Syncro02/1986 -
07/1991
17816690GX; GUHatchback
VWGOLF II (19E, 1G1)1.8 Syncro02/1986 -
07/1991
17816690GX; GUHatchback
VWJETTA II (19E, 1G2, 165)1.301/1984 -
06/1987
12724055HK; MHSedan
VWJETTA II (19E, 1G2, 165)1.301/1984 -
06/1987
12724055HK; MHSedan
VWJETTA II (19E, 1G2, 165)1.301/1984 -
06/1987
12724055HK; MHSedan
VWJETTA II (19E, 1G2, 165)1.3 Cat06/1987 -
12/1991
127240552G; MH; NZSedan
VWJETTA II (19E, 1G2, 165)1.3 Cat06/1987 -
12/1991
127240552G; MH; NZSedan
VWJETTA II (19E, 1G2, 165)1.3 Cat06/1987 -
12/1991
127240552G; MH; NZSedan
VWJETTA II (19E, 1G2, 165)1.610/1986 -
10/1991
15955170PNSedan
VWJETTA II (19E, 1G2, 165)1.610/1986 -
10/1991
15955170PNSedan
VWJETTA II (19E, 1G2, 165)1.610/1986 -
10/1991
15955170PNSedan
VWJETTA II (19E, 1G2, 165)1.603/1986 -
10/1991
15955372RFSedan
VWJETTA II (19E, 1G2, 165)1.603/1986 -
10/1991
15955372RFSedan
VWJETTA II (19E, 1G2, 165)1.603/1986 -
10/1991
15955372RFSedan
VWJETTA II (19E, 1G2, 165)1.601/1984 -
07/1992
15955575EZ; HM; ABNSedan
VWJETTA II (19E, 1G2, 165)1.601/1984 -
07/1992
15955575EZ; HM; ABNSedan
VWJETTA II (19E, 1G2, 165)1.601/1984 -
07/1992
15955575EZ; HM; ABNSedan
VWJETTA II (19E, 1G2, 165)1.6 D01/1984 -
10/1991
15884054ME; JPSedan
VWJETTA II (19E, 1G2, 165)1.6 D01/1984 -
10/1991
15884054ME; JPSedan
VWJETTA II (19E, 1G2, 165)1.6 D01/1984 -
10/1991
15884054ME; JPSedan
VWJETTA II (19E, 1G2, 165)1.6 TD01/1984 -
10/1991
15885170MF; JRSedan
VWJETTA II (19E, 1G2, 165)1.6 TD01/1984 -
10/1991
15885170MF; JRSedan
VWJETTA II (19E, 1G2, 165)1.6 TD01/1984 -
10/1991
15885170MF; JRSedan
VWJETTA II (19E, 1G2, 165)1.808/1986 -
01/1990
17816284RHSedan
VWJETTA II (19E, 1G2, 165)1.808/1986 -
01/1990
17816284RHSedan
VWJETTA II (19E, 1G2, 165)1.808/1986 -
01/1990
17816284RHSedan
VWJETTA II (19E, 1G2, 165)1.801/1984 -
10/1991
178182112GZ; PB; EVSedan
VWJETTA II (19E, 1G2, 165)1.801/1984 -
10/1991
178182112GZ; PB; EVSedan
VWJETTA II (19E, 1G2, 165)1.801/1984 -
10/1991
178182112GZ; PB; EVSedan
VWJETTA II (19E, 1G2, 165)1.808/1985 -
10/1987
178179107RDSedan
VWJETTA II (19E, 1G2, 165)1.808/1985 -
10/1987
178179107RDSedan
VWJETTA II (19E, 1G2, 165)1.808/1985 -
10/1987
178179107RDSedan
VWJETTA II (19E, 1G2, 165)1.808/1984 -
10/1991
17816690HV; GX; GUSedan
VWJETTA II (19E, 1G2, 165)1.808/1984 -
10/1991
17816690HV; GX; GUSedan
VWJETTA II (19E, 1G2, 165)1.808/1984 -
10/1991
17816690HV; GX; GUSedan
VWJETTA II (19E, 1G2, 165)1.8 16V08/1986 -
10/1991
178195129PLSedan
VWJETTA II (19E, 1G2, 165)1.8 16V08/1986 -
10/1991
178195129PLSedan
VWJETTA II (19E, 1G2, 165)1.8 16V08/1986 -
10/1991
178195129PLSedan
VWJETTA II (19E, 1G2, 165)1.8 16V06/1987 -
12/1989
1781102140KRSedan
VWJETTA II (19E, 1G2, 165)1.8 16V06/1987 -
12/1989
1781102140KRSedan
VWJETTA II (19E, 1G2, 165)1.8 16V06/1987 -
12/1989
1781102140KRSedan
VWJETTA II (19E, 1G2, 165)1.8 Cat01/1987 -
10/1991
178179107PFSedan
VWJETTA II (19E, 1G2, 165)1.8 Cat01/1987 -
10/1991
178179107PFSedan
VWJETTA II (19E, 1G2, 165)1.8 Cat01/1987 -
10/1991
178179107PFSedan
VWPASSAT (32B)1.308/1980 -
07/1983
12724055FYHatchback
VWPASSAT (32B)1.308/1980 -
07/1986
12724460FZHatchback
VWPASSAT (32B)1.308/1980 -
07/1986
12974460EP; EUHatchback
VWPASSAT (32B)1.608/1987 -
03/1988
15955170PPHatchback
VWPASSAT (32B)1.602/1986 -
03/1988
15955372RLHatchback
VWPASSAT (32B)1.608/1980 -
03/1988
15885575YN; WVHatchback
VWPASSAT (32B)1.601/1981 -
02/1983
15886385YPHatchback
VWPASSAT (32B)1.6 D08/1980 -
03/1988
15884054JK; CRHatchback
VWPASSAT (32B)1.6 TD04/1982 -
03/1988
15885170CYHatchback
VWPASSAT (32B)1.6 TD05/1986 -
03/1988
15885980RAHatchback
VWPASSAT (32B)1.805/1986 -
03/1988
17816487RMHatchback
VWPASSAT (32B)1.801/1983 -
03/1988
17816690DS; JN; JVHatchback
VWPASSAT (32B)1.812/1983 -
03/1988
178182112DZHatchback
VWPASSAT (32B)1.901/1981 -
07/1983
192185115WNHatchback
VWPASSAT (32B)2.008/1983 -
03/1988
199485115JS; HPHatchback
VWPASSAT (32B)2.208/1985 -
03/1988
222685115KXHatchback
VWPASSAT (32B)2.201/1985 -
03/1988
2226100136KVHatchback
VWPASSAT Saloon (32B)1.601/1985 -
03/1988
15955575DTSedan
VWPASSAT Saloon (32B)1.601/1985 -
03/1988
15955372RLSedan
VWPASSAT Saloon (32B)1.608/1987 -
03/1988
15955170PPSedan
VWPASSAT Saloon (32B)1.6 TD01/1985 -
03/1988
15885170CYSedan
VWPASSAT Saloon (32B)1.801/1985 -
03/1988
17816690DS; JNSedan
VWPASSAT Saloon (32B)1.805/1986 -
03/1988
17816487RMSedan
VWPASSAT Saloon (32B)2.201/1985 -
03/1988
222685115KXSedan
VWPASSAT Variant (33B)1.308/1980 -
07/1986
12974460EP; EUWagon
VWPASSAT Variant (33B)1.308/1980 -
07/1983
12724055FYWagon
VWPASSAT Variant (33B)1.308/1980 -
07/1986
12724460FZWagon
VWPASSAT Variant (33B)1.608/1987 -
03/1988
15955170PPWagon
VWPASSAT Variant (33B)1.602/1986 -
03/1988
15955372RLWagon
VWPASSAT Variant (33B)1.608/1980 -
03/1988
15885575YN; WVWagon
VWPASSAT Variant (33B)1.601/1981 -
02/1983
15886385YPWagon
VWPASSAT Variant (33B)1.6 D08/1980 -
03/1988
15884054JK; CRWagon
VWPASSAT Variant (33B)1.6 TD04/1982 -
03/1988
15885170CYWagon
VWPASSAT Variant (33B)1.805/1986 -
03/1988
17816487RMWagon
VWPASSAT Variant (33B)1.801/1983 -
03/1988
17816690DS; JN; JVWagon
VWPASSAT Variant (33B)1.812/1983 -
03/1988
178182112DZWagon
VWPASSAT Variant (33B)1.8 Syncro01/1986 -
03/1988
17816690DS; JNWagon
VWPASSAT Variant (33B)1.901/1981 -
07/1983
192185115WNWagon
VWPASSAT Variant (33B)2.008/1983 -
03/1988
199485115JS; HPWagon
VWPASSAT Variant (33B)2.0 Syncro05/1984 -
03/1988
199485116JSWagon
VWPASSAT Variant (33B)2.208/1985 -
03/1988
222685115KXWagon
VWPASSAT Variant (33B)2.201/1985 -
03/1988
2226100136KVWagon
VWPASSAT Variant (33B)2.2 Syncro08/1985 -
03/1988
222688120JTWagon
VWPOLO (86C, 80)0.910/1981 -
12/1981
8952939HAHatchback
VWPOLO (86C, 80)0.910/1981 -
12/1981
8952939HAHatchback
VWPOLO (86C, 80)1.010/1981 -
10/1986
10432940GLHatchback
VWPOLO (86C, 80)1.010/1981 -
10/1986
10432940GLHatchback
VWPOLO (86C, 80)1.008/1985 -
01/1992
10433345HZHatchback
VWPOLO (86C, 80)1.008/1985 -
01/1992
10433345HZHatchback
VWPOLO (86C, 80)1.0 Cat08/1989 -
09/1994
10433345AAK; AAU; ACMHatchback
VWPOLO (86C, 80)1.0 Cat08/1989 -
09/1994
10433345AAK; AAU; ACMHatchback
VWPOLO (86C, 80)1.110/1981 -
09/1989
10933750HBHatchback
VWPOLO (86C, 80)1.110/1981 -
09/1989
10933750HBHatchback
VWPOLO (86C, 80)1.310/1981 -
07/1983
12724460HHHatchback
VWPOLO (86C, 80)1.310/1981 -
07/1983
12724460HHHatchback
VWPOLO (86C, 80)1.308/1983 -
07/1988
12724055HK; MHHatchback
VWPOLO (86C, 80)1.308/1983 -
07/1988
12724055HK; MHHatchback
VWPOLO (86C, 80)1.309/1982 -
09/1989
12725575GKHatchback
VWPOLO (86C, 80)1.309/1982 -
09/1989
12725575GKHatchback
VWPOLO (86C, 80)1.3 Cat07/1987 -
09/1994
127240552G; AAV; MH; NZHatchback
VWPOLO (86C, 80)1.3 Cat07/1987 -
09/1994
127240552G; AAV; MH; NZHatchback
VWPOLO (86C, 80)1.3 Cat10/1989 -
03/1991
127255753FHatchback
VWPOLO (86C, 80)1.3 Cat10/1989 -
03/1991
127255753FHatchback
VWPOLO (86C, 80)1.3 D08/1986 -
07/1990
12723345MNHatchback
VWPOLO (86C, 80)1.3 D08/1986 -
07/1990
12723345MNHatchback
VWPOLO (86C, 80)1.4 D10/1990 -
09/1994
139835481WHatchback
VWPOLO (86C, 80)1.4 D10/1990 -
09/1994
139835481WHatchback
VWPOLO Box (86CF)1.008/1992 -
07/1994
10433345AAUBox
VWPOLO Box (86CF)1.308/1992 -
07/1994
12724054AAVBox
VWPOLO Box (86CF)1.4 D08/1992 -
07/1994
139835481WBox
VWPOLO CLASSIC (86C, 80)1.001/1985 -
10/1986
10432940GLSedan
VWPOLO CLASSIC (86C, 80)1.001/1985 -
10/1986
10432940GLSedan
VWPOLO CLASSIC (86C, 80)1.001/1985 -
09/1994
10433345AAK; HZ; AAUSedan
VWPOLO CLASSIC (86C, 80)1.001/1985 -
09/1994
10433345AAK; HZ; AAUSedan
VWPOLO CLASSIC (86C, 80)1.301/1985 -
07/1987
12724055HK; MHSedan
VWPOLO CLASSIC (86C, 80)1.301/1985 -
07/1987
12724055HK; MHSedan
VWPOLO CLASSIC (86C, 80)1.3 Cat07/1987 -
09/1994
12724055MH; NZSedan
VWPOLO CLASSIC (86C, 80)1.3 Cat07/1987 -
09/1994
12724055MH; NZSedan
VWPOLO CLASSIC (86C, 80)1.3 D08/1986 -
12/1988
12723345MNSedan
VWPOLO CLASSIC (86C, 80)1.3 D08/1986 -
12/1988
12723345MNSedan
VWPOLO CLASSIC (86C, 80)1.4 D10/1990 -
09/1994
139835481WSedan
VWPOLO CLASSIC (86C, 80)1.4 D10/1990 -
09/1994
139835481WSedan
VWPOLO Coupe (86C, 80)1.005/1982 -
10/1986
10432940GLCoupe
VWPOLO Coupe (86C, 80)1.005/1982 -
10/1986
10432940GLCoupe
VWPOLO Coupe (86C, 80)1.008/1985 -
01/1992
10433345HZCoupe
VWPOLO Coupe (86C, 80)1.008/1985 -
01/1992
10433345HZCoupe
VWPOLO Coupe (86C, 80)1.0 Cat08/1989 -
09/1994
10433345AAK; AAU; ACMCoupe
VWPOLO Coupe (86C, 80)1.0 Cat08/1989 -
09/1994
10433345AAK; AAU; ACMCoupe
VWPOLO Coupe (86C, 80)1.110/1981 -
07/1983
10933750HBCoupe
VWPOLO Coupe (86C, 80)1.110/1981 -
07/1983
10933750HBCoupe
VWPOLO Coupe (86C, 80)1.303/1991 -
09/1994
127257783FCoupe
VWPOLO Coupe (86C, 80)1.303/1991 -
09/1994
127257783FCoupe
VWPOLO Coupe (86C, 80)1.310/1981 -
07/1983
12724460HHCoupe
VWPOLO Coupe (86C, 80)1.310/1981 -
07/1983
12724460HHCoupe
VWPOLO Coupe (86C, 80)1.308/1983 -
06/1987
12724055HK; MHCoupe
VWPOLO Coupe (86C, 80)1.308/1983 -
06/1987
12724055HK; MHCoupe
VWPOLO Coupe (86C, 80)1.309/1982 -
09/1989
12725575GKCoupe
VWPOLO Coupe (86C, 80)1.309/1982 -
09/1989
12725575GKCoupe
VWPOLO Coupe (86C, 80)1.3 Cat07/1987 -
08/1994
127240552G; AAV; MH; NZCoupe
VWPOLO Coupe (86C, 80)1.3 Cat07/1987 -
08/1994
127240552G; AAV; MH; NZCoupe
VWPOLO Coupe (86C, 80)1.3 Cat10/1989 -
09/1994
127255753FCoupe
VWPOLO Coupe (86C, 80)1.3 Cat10/1989 -
09/1994
127255753FCoupe
VWPOLO Coupe (86C, 80)1.3 D08/1986 -
08/1990
12723345MNCoupe
VWPOLO Coupe (86C, 80)1.3 D08/1986 -
08/1990
12723345MNCoupe
VWPOLO Coupe (86C, 80)1.3 G4001/1987 -
08/1990
127285115PYCoupe
VWPOLO Coupe (86C, 80)1.3 G4001/1987 -
08/1990
127285115PYCoupe
VWPOLO Coupe (86C, 80)1.3 G4008/1990 -
09/1994
127283113PYCoupe
VWPOLO Coupe (86C, 80)1.3 G4008/1990 -
09/1994
127283113PYCoupe
VWPOLO Coupe (86C, 80)1.4 D08/1990 -
09/1994
139835481WCoupe
VWPOLO Coupe (86C, 80)1.4 D08/1990 -
09/1994
139835481WCoupe
VWSANTANA (32B)1.308/1981 -
07/1983
12724460FZSedan
VWSANTANA (32B)1.608/1981 -
12/1984
15885575WVSedan
VWSANTANA (32B)1.608/1981 -
12/1982
15886385YPSedan
VWSANTANA (32B)1.6 D08/1981 -
12/1984
15884054JK; CRSedan
VWSANTANA (32B)1.6 TD12/1981 -
12/1984
15885170CYSedan
VWSANTANA (32B)1.801/1983 -
12/1984
17816690DSSedan
VWSANTANA (32B)1.908/1981 -
07/1983
192185115WNSedan
VWSANTANA (32B)2.008/1983 -
12/1984
199485115JS; HPSedan

Our Goal

Give us your trust and we'll help you to repair or to update your car!

Our goal is to make your choice easier and to make your car happy and unlike all others!
We've hired a photographer whose task is to make photos which will show you - our customers - the item as it is. Our photos are as close to real items as they can be and we don't use any computer programs to improve the quality of the photos!

We are pretty sure you know that modern programs make it possible to show an item without any faults and drawbacks, an item in the photo will look perfect - with our photos you see an item as it is. The way an item looks in the photo is the way it will look on your car when you install it. We have been in the spare parts business for a long time and we know what poor quality products and cheap plastic are. Our company employs body makers and car painters who have been using our goods for repairs for a long time - so we are aware of the problems of poor quality and cheap plastic!

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  • Purchasing from us means you have read, understood and agreed to all our policies.
  • We reserve the right to cancel your order if you fail to follow our policies.
  • We can accept bidders with 0 or negative feedback, but we reserve the right to cancel such bids.
  • Please feel free to ask any questions you may have prior to purchasing.
  • Immediately after you place your order an automatic email will be sent to the email address that you have registered your eBay ID with. Please read your email as it includes all the information you need regarding your order.

Payment policies

  • We accept only PayPal.
  • Complete payment must be made within 4 days of placing your order (buy-it-now option) or winning your bid.
  • We will ship the package only after the payment has been verified and cleared.

Shipping policies

US customers: items will be shipped via REGISTERED MAIL or BETTER (if other was not specified) with delivery confirmation/tracking number (available upon request). All customers: all shipping prices include shipping handling and insurance. Please note that we can only ship to eBay CONFIRMED addresses. We cannot ship to P.O. Boxes APO/FPO. We cannot add special notes you want for the carrier.

International customers are responsible for all customs, duties, taxes and brokerage fees to be paid to the courier or government.

International shipment might be delayed by destination country authorities. If your package is delayed by customs you will have to call your local customs office to find out what is holding it up. We have no way of giving you better information when a package is delayed by customs.

Customs delays, if incurred, are not part of stated delivery times.

Please note that, depending on your geographic location, not all delivery methods are available. Returned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important to save the tracking information and to properly insure all merchandise being returned to us. Sellers are not responsible for service transit time. This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods.

If you see that the package that the courier try to deliver you is damaged, please fill the claim form or do not accept it and let me know as soon as possible, so I will be able to get reimbursement if the part is destroyed and ship replacement to you ASAP.

Return policies

All returns must be approved by mail before you ship any item back to us. If you ship an item back to us without letting us know prior to shipping, the package will be refused returned to you. Returns are permitted if you are not satisfied with your purchase and must be initiated by the buyer within 7 days from date of receipt. Refusing a delivery is not an acceptable way to return it.

All returns must be pre-approved. Refused packages will be treated as an unauthorized return and will be charged a minimum of 15% restocking fee + double the shipping cost (the carrier is charging us for both ways). Make sure we authorize your return.

If an item is refused, the carrier bills us for shipping both ways, and these expenses incurred on your behalf need to be deducted from your refund.

Returned items are reviewed by us upon receiving them. Only the purchase price of the product is refundable. Customers remain responsible for the shipping and handling expenses incurred in shipping the item to them. If an item is offered with "Free Shipping" it means we are paying the freight on your behalf. If that product is returned for a refund, the shipping expenses incurred, will be deducted from the refund. Returns should be packed in an outer shipping carton to avoid defacing the original box/packing of the product.