Please contact us first when return, exchange and refund is required. Any direct return of purchased items will not be processed.
We will closely examine the condition of the returned items and will not issue any refund/exchange before we make sure the items are in their original neat conditions.
(1).Negative feedback will not help resolve any problems you have, please contact us via eBay messages before leaving negative feedback, our customer service will make best effort to help you with the issues.
(2).We maintain high standards of excellenceand strive for 100% customer satisfaction! Feedback is very important to us. We request that you contact us immediately before you give us neutral or negative feedback, so that we can satisfactorily address your concerns.
(3).We're official store. Our office hours are Monday - Friday 9:00AM - 6:00PM PST, but we will reply once we get your message. There will be some delay of response if you send message or E-Mail on weekend.
Q1: Will this item fit my vehicle?
A: We can match almost any vehicle to one of our product. eBay only lets us include some vehicle fitments per listing, but if your vehicle does not show up on the compatibility table at the top of our listings, welcome you to contact us for free consulation before purchasing a product.
Q2: My item has not arrived, what's taking so long?
A: Sometimes items take longer than expected, especially if it’s going far or to rural area. Check with your post office to see if your item has been held up. Sometimes Royal Mail will not update a tracking number until it has arrived at its destination. If your item still don't arrive after a few days, let us know so we can double check for you and help solve it asap.
If you have a decoding problem or any other problems, please contact us first, we will help you with it. We will reply you within 24 hours in working days. I'm a new seller, thanks a lot for your trust and convince! I will serve you with all my heart.
