How do I contact you?

Please send us a message via the eBay messaging system. Where you'll be advised by our friendly, knowledgeable sales team who will help you with any questions you have about your purchase (open 9am-5.30pm Mon-sat)

What Payment Methods Do You Accept?

We accept Paypal instant payment (A very fast payment method). This means that when purchasing an item from our ebay store, a payment is needed straight away.
Debit or Credit Cards can also also be accepted through the paypal payment gateway in the checkout.
Can I place an order over the phone?

Yes, we would love to hear from you and always want to assist you in any way we can. Please note that eBay are trying to encourage online retailers such as ourselves to have customers place their order directly on eBay. This is for buyer protection and designed to protect you.

Please see details of the delivery timescale on the listing page. This will be located near the price and 'buy in now' box.

In certain areas the delivery may take up to 5 working days (i.e. Scottish Highlands and certain other rural areas.)

Additional carriage charges apply to some areas.

Please see the eBay listing for information on international shipping.

At WhyBuyNew we aim to be the most efficient and helpful company within our marketplace and will do everything we can to assist you.

VAT is included on all purchases which means that the price you see is what you pay.

No items are supplied on a trial basis.

We accept all major credit and debit cards including Visa, Mastercard, American Express, Visa Electron, Solo, Delta and Switch which can be used through the Paypal option.

We aim to keep our stock levels accurate but in the event that an item is ordered that we have not in stock we will contact you straight away.

Items that are shipped from WhyBuyNew are insured by our couriers.

Any delivery claims for either damaged on non-delivered items must be made within 7 days of the expected delivery date.

Terms which apply to mail order consumers as defined in the Consumer protection (distance selling) Regulations 2000.The consumer shall, subject to the terms set out in this clause, have the right to cancel on order within 7 working days from the day after the goods are delivered by the company provided we receive written notice of such cancellation.

If a consumer exercises his/her right to cancel, WhyBuyNew shall reimburse any payment made within 21 days from the date he/she gave such notice of cancellation. The consumer shall not be entitled to a repayment in the event that:-

* he/she does not take reasonable care of the goods pre or post cancellation. for the purposes of this clause, a consumer shall be deemed not to have taken reasonable care of the goods if such goods are not kept packed in their original box, with all accessories, manuals and interconnects and the internal or external packaging is damaged in any way or the goods are marked, damaged or not in the same condition in which they were sold.

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We would love for you to contact us with any queries you may have about our eBay store or products by calling our helpful customer service team or by using the eBay messaging system.

Remember, we are here to help and would love to hear from you.

Product Support & Questions

Our friendly customer support team are here to aid you with any queries that you have in relation to a technical question on a product that you wish to purchase and are contactable by either telephone or e-mail.

After Sales & Service Department

Our after sales/service department is on hand for any after sales support queries in relation to a product that you wish to return/exchange. This department will deal quickly and efficiently with any problems that you may have post purchase.