The business tool that will become as indispensable as your diary. It distils best management practice into a series of concise checklists. It gives you instant guidance on all areas of management, helping you manage more effectively and efficiently and therefore make better management decisions. Author : Derek Rowntree is Professor of Educational Development for the Open University We are sure that you will be delighted with your purchase. However, in the event that an issue may arise, please do not hesitate to contact us before leaving negative feedback, as we will always look to resolve any issues for you. As the items we sell are in a used condition, we pride ourselves on grading them as accurately as possible. As an added quality check, we photograph all of our items, AND THE ITEM YOU SEE IN THE PHOTOGRAPH IS THE ITEM THAT YOU WILL RECEIVE.