For domestic shipments, we ship via UPS ground or FedEx but can make accommodations for quicker service. For international shipments, we use DHL or UPS. We will also gladly ship via a different carrier if you prefer.
You are welcome to arrange your own shipping.
Packages:
All of our items are professionally packed with our foam-in-place system. This creates a custom foam cushion around the entire item and is the safest shipping method in the industry. We have never had an item arrive broken or damaged while using this system.
International Packages:
Please contact us for an exact quote. eBay quotes are almost always very high. We prefer DHL International which is reliable, secure & much more affordable than UPS or FedEx International.
Freight Shipping:
For all items requiring freight shipping, a quote must be generated. We will generate the quote and update the invoice within a few hours. Usually we can update the invoice within an hour.
There is a $195 freight material fee for all freight items unless a crate is purchased. This covers the cost of wood and foam associated with packing the unit carefully for shipment. There is no charge for packing custom shipping crates.
Please note: Residential delivery and lift gate are an extra $25 each
We recommend shipping crates to protect your item. Prices for crates vary by size. General guide: 32"x32"x32" = $275; 42"x42"x42" crate is $375, 60"x42"x42" = $425. If you would like to add a crate to your order, please contact us for a quote.
Shipping crates usually take about 3-5 business days to arrive. We usually pack them within a day or two.
We pride ourselves in our great work and high satisfaction from our customers. We will work with you and ensure you are completely confident with the shipping arrangements.
All items purchased have a minimum of a 30 day warranty, unless otherwise noted. Items purchased more than 25% off the asking price do not carry a warranty outside the eBay return policy. Items may only be returned under the following terms if the item is not defective and is working properly:
Our policy lasts 30-90 days. This warranty period is item specific and shown in the listing. If the "X" days have gone by since arrival, unfortunately we can’t offer you a full refund or exchange unless the item is damaged or broken and Revive Scientific, LLC is aware of this issue via phone or email contact.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. A 20% restocking fee is applied to returns when an item is not defective nor damaged.
"For Parts Not Working" do not have a warranty.
Since the beginning, we have operated with the customers needs in mind. Quality equipment, at a great price, with confidence of reliability. Thats why we have a warranty on all of our products and offer extended warranties up to 5 years. We know our equipment well and pride ourselves in our great service and workmanship. That is constant!
We bring the customer consistency by getting our equipment directly from the previous user, not auctions. We use a personal touch with our suppliers which allows us to know where our instruments were used and what their function was. This relationship also allows us to buy in bulk, saving money, which means we can pass that savings onto our customers. We believe this personal touch is what makes the difference. When one company moves on with their research, we can put that equipment back to work and Revive its potential.
Revive Scientific also has a well trained service and repair staff who fully tests and verifies every item we sell. That's why every item comes with a certificate of inspection and verification. In addition to refurbishing our items, we also can repair any item you may own, with a warranty to back it up. Our policy is that we won't charge you for our services if we can fix it. That is confidence in our consistency!
We strive to have a small footprint on the planet. That's why the landfill is a last resort. If an instrument is no longer relevant or requires costly fixes, which would deem it not re-sellable, we still believe the components inside have a purpose. We Revive their potential by disassembling them, selling the working components, and recycling the rest.
The sale of this item may be subject to regulation by the U.S. Food and Drug Administration and state and local regulatory agencies. If so, do not bid on this item unless you are an authorized purchaser. If the item is subject to FDA regulation, Revive Scientific will verify your status as an authorized purchaser of this item before shipping of the item.
The sale of this item may be subject to regulation by the U.S. Food and Drug Administration and state and local regulatory agencies. If so, do not bid on this item unless you are an authorized purchaser. If the item is subject to FDA regulation, Revive Scientific will verify your status as an authorized purchaser of this item before shipping of the item.
Non-returnable items:
Software products, Used Consumables. There are certain situations where only partial refunds are granted (if applicable.) Any item not in its original condition, is damaged or missing parts for reasons not due to Revive Scientific's error. Any item that is shipped back more than the warranty period after delivery
Software products, Used Consumables. There are certain situations where only partial refunds are granted (if applicable.) Any item not in its original condition, is damaged or missing parts for reasons not due to Revive Scientific's error. Any item that is shipped back more than the warranty period after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@revivescientific.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@revivescientific.com and send your item to: 43391 Business Park Drive, C3 Temecula, CA 92590
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, contact Revive Scientific to ensure you have all the necessary items to return the item safely.
You will be responsible for paying for your own shipping costs for returning your item unless the items is dysfunctional. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
TERMS OF PURCHASE
Items will arrive with all components shown in the listings' pictures. Revive Scientific is not liable for any additional items that may be needed for operation. Our testing may include using items from our service department that are not included. If you are unsure, please contact us prior to purchase.
If warranty stickers are removed by the user, all warranties are void.
INSTALLATION / USER-RESPONSIBILITIES:
If an item requires network installation, software/firmware updates, IQ/OQ, and/or needs to be added as a component to an existing system, we require that either Revive Scientific or the manufacturer performs this installation. We cannot be liable if firmware updates and/or other actions are taken by the user to install the instrument, which lead to operational issues. Firmware updates or other hardware/software alterations must not be performed by the user. If you are unsure at all, please contact our staff.
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
