Please contact us first when return, exchange and refund is required.
Any direct return of purchased items will not be processed.
Change-of-mind return can only be accepted within 7 days after purchase.
All other returns can be accepted in 30 days.
We will closely examine the condition of the returned items and will not issue any refund/exchange before we make sure the items are in their original neat conditions.
If you have any questions before or after winning auction, please don't hesitate to contact our Customer Service Team .
Our office hours are Monday to Friday 8:00am - 5:30pm and Saturday 8:00am - 12:00 noon PST,
<p style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; font-size: 10px; font-family: " open="" sans",="" 微软雅黑,="" "microsoft="" yahei",="" 微軟正黑體,="" jhenghei",="" arial,="" helvetica,="" sans-serif,="" verdana;"="">we are off on Saturday afternoon and sunday and during all major holidays.