Getting started is quick and simple:
Purchase the repair service you require.
Need it faster? Select Expedited Service at checkout under “Flat Rate Freight” to prioritise your repair and upgrade your return delivery.
Once payment is complete, you will receive our detailed postal instructions.
Please follow the instructions carefully to avoid delays.
As soon as your device arrives, our technicians begin the repair process.
Fast. Secure. Hassle-free.
When your device reaches us:
It is carefully identified and labelled
It is securely booked into our system
We record your details, device model, serial number, and the repair carried out
This ensures full traceability and complete peace of mind throughout the process.
Your device is handled by experienced technicians:
Full diagnostic assessment before any repair begins
The correct repair is completed for the specified fault
All devices undergo thorough post-repair testing
We focus on quality, precision, and reliability.
Before dispatch:
Your device is sanitised and securely packaged
Shipped via Royal Mail Tracked48 as standard
If you selected an upgraded service, we use your chosen delivery method
Once you receive your device and are happy with the repair, we would greatly appreciate your positive feedback ⭐
Our premium fast-track option:
Your device is prioritised from start to finish
Return shipping upgraded from Tracked48 to Tracked24
Cost: £20 (selectable in the “Review Item and Postage” section at checkout)
Ideal if you need your device back as quickly as possible.
If your device is beyond repair, or you cancel after we receive it, a £15 diagnostic fee applies. By purchasing this service, you agree to these terms.
Royal Mail Tracked24 and Tracked48 insure devices up to £75.
Royal Mail Special Delivery insures devices from £500 (optional at checkout).
Expedited Service is non-refundable.
We are not responsible for faults caused by liquid damage.
We are closed on weekends and public holidays.
What does the listed price include?
The stated price includes the repair and return shipping via Royal Mail Tracked48.
How long will my repair take?
We aim to complete and dispatch repairs the same day they are received where possible. During busy periods or for complex repairs, turnaround times may be longer.
Do you provide a warranty?
Yes — all repairs include a 3-month warranty, excluding physical damage, liquid damage, or tampering after repair.
Why choose us?
With over 15 years of experience repairing phones, tablets, and laptops, you can trust us to handle your device professionally and efficiently