Our warehouses are located in New York and California, with a processing time of 3-5 business days. We offer standard shipping with a shipping time of 5-7 business days
Please note that shipping times may extend during the holiday season.Urgent orders are not accepted
If the US warehouse is out of stock, it is possible to ship from the Chinese warehouseOur return policy is valid for 30 days from the date of delivery. Items must be returned in the original condition. Return shipping costs are the buyer’s responsibility, and a restocking fee of 20% of the total payment will be deducted from the refund. We recommend considering local resale options, as international returns may be costly.
Replacements
To expedite replacements, we suggest placing a new order once your return request is initiated. To minimize size-related issues, please refer to our size chart, which uses millimeter measurements for accuracy.
Out-of-Stock Items
If a shoe you’re interested in is out of stock, please contact us for the latest availability. There may be occasional delays in updating our inventory, and we apologize for any inconvenience.
Order Cancellation
While we strive to fulfill all orders as requested, there may be circumstances requiring cancellation. In such cases, we will notify you promptly. Please note that prices may fluctuate, and discrepancies between listed prices and actual delivery costs can occur. For example, if the cost to deliver a pair of shoes is $150 but is listed at $115 on our eBay store, we may need to cancel the order due to the pricing difference. We apologize for any inconvenience this may cause and appreciate your understanding.
Additionally, orders may be canceled if an item is out of stock but not yet updated on our eBay store.