AUTHENTICITY GUARANTEE
✅ 100% AUTHENTIC - OFFICIAL AUTHORIZED DEALER
We are an officially licensed retailer with physical store authorization for:
|
Brand |
Authorization |
Languages |
|
Pokemon TCG |
Official Pokemon Gym Store |
Simplified Chinese |
|
One Piece Card Game |
Official Licensed Store |
Simplified Chinese |
|
Magic: The Gathering |
WPN Authorized Store |
English |
|
Riftbound LOL TCG |
Official Partner Store |
Simplified Chinese |
|
Kakawow Series |
Authorized Distributor |
Simplified Chinese |
Our Guarantee:
All products sourced directly from official distributors
Authorization certificates available upon request
We support third-party authentication verification (PSA, CGC, BGS)
Counterfeit? FULL REFUND + Return Shipping Covered - No Questions Asked
PRODUCT CONDITION - FACTORY SEALED
FACTORY SEALED - BRAND NEW - MINT CONDITION
Seal Integrity Guarantee:
100% Factory Sealed with original manufacturer shrink wrap
Original seal completely intact - no tampering, no resealing
Each box individually inspected before shipping
Seal condition photographed and documented for records
IMPORTANT - Opened Products Cannot Be Returned:
Once the factory seal is broken, removed, or shows any signs of tampering, the item is NO LONGER ELIGIBLE FOR RETURN. This policy protects both buyers and sellers in the collectibles market.
PACKAGING STANDARD
PROFESSIONAL PROTECTIVE PACKAGING
We understand that sealed TCG products are collectibles. Our packaging is designed to ensure your item arrives in perfect condition:
|
Layer |
Protection |
Purpose |
|
Layer 1 |
Waterproof Bag |
Moisture & water protection |
|
Layer 2 |
Custom Rigid Box |
Structural protection & impact absorption |
Outer Box Damage Policy:
Damage to the outer protective packaging, while the sealed product inside remains intact, is NOT considered product damage and is NOT valid grounds for return/refund. The outer box did its job - it protected your item.
PAYMENT
PayPal and eBay Managed Payments accepted
Please complete payment within 3 days of purchase
Items ship only to your payment account registered address
Combined invoices available - message us before paying for multiple items
SHIPPING
Ships from: Mainland China
Processing Time: Within 5~7 business days
(Pre-orders: Within 5 business days after official release date)
Delivery Options:
|
Service |
Est. Delivery |
Tracking |
Best For |
|
Standard |
8-15 business days |
Yes |
Most orders |
|
FedEx |
5-10 business days |
Yes |
Urgent/High-value |
FREE AUTOMATIC UPGRADE TO FEDEX:
For orders exceeding a certain value threshold, we will automatically upgrade your shipping to FedEx International at no extra cost. This ensures faster delivery and better protection for your valuable collectibles.
Combined Shipping: Available! Message us for combined invoice before payment.
SHIPPING INSURANCE
|
Order Type |
Insurance |
Shipping |
|
High-value orders |
Included |
Auto-upgraded to FedEx |
|
Standard orders |
Optional |
Standard shipping |
What does insurance cover?
Lost packages
Significant transit damage to the sealed product
Theft during shipping
To add insurance to Standard shipping: Please message us BEFORE purchase and we will provide a quote.
DUTIES & TAXES
Tax & Duty Policy by Region:
|
Region |
Customs Duty |
Sales Tax / VAT |
|
United States |
INCLUDED |
Buyer's responsibility |
|
Canada |
INCLUDED |
Buyer's responsibility |
|
All Other Countries |
Buyer's responsibility |
Buyer's responsibility |
IMPORTANT - Tax ID Required for Certain Countries:
For buyers in Brazil, Argentina, Chile, Colombia, South Korea, Indonesia, and other countries requiring tax ID for customs clearance, please provide your Tax ID / CPF / RUT number as soon as possible after purchase. This helps us process and ship your order faster and avoid customs delays.
Please message us your Tax ID immediately after payment, or include it in the order notes.
UNBOXING RECOMMENDATION
STRONGLY RECOMMENDED: RECORD YOUR UNBOXING
Why This Matters:
Unfortunately, fraud and swap scams exist in the TCG community. To protect BOTH buyers and sellers, we strongly recommend:
Record a continuous video from the moment you receive the package
Show the sealed package before opening
Film the entire unboxing process without cuts
Clearly show the condition of all items
Keep the video saved for at least 30 days
Please Note:
In case of disputes, claims without video evidence may be difficult to verify and process. A simple unboxing video takes 2 minutes but can save hours of headache!
RETURNS
RETURN POLICY - PLEASE READ CAREFULLY
Due to the unique nature of the TCG collectibles market, our return policy varies by product:
|
Product Type |
Return Window |
Notes |
|
Price-Stable Products |
14-30 days |
Standard return accepted |
|
Price-Volatile Products |
Limited |
No returns for price-based reasons |
Price-Stable Products (Regular Items):
Return window: 14 to 30 days depending on the product
Item must be completely unopened with original factory seal 100% intact
No signs of tampering, tears, or resealing
Price-Volatile Products (Limited/Hype Releases):
Due to significant short-term price fluctuations common in the TCG market, we do NOT accept returns based on market price changes for certain products.
However, we ALWAYS accept returns for:
Damaged products (actual damage to the sealed item, not outer packaging)
Wrong item shipped
Authenticity issues (100% refund guaranteed)
Any legitimate product defects
IMPORTANT - Check Each Listing:
Return eligibility is clearly stated in each product listing. Please check the listing details before purchasing to understand the return policy for that specific item.
Outer Packaging Damage Policy:
Our custom rigid box is designed to absorb shipping impact. Damage to outer packaging while the sealed product inside is intact is NOT valid grounds for return.
Recommendation:
We strongly recommend recording a video while opening your package as documentation in case of any disputes.
Refund Process:
Return shipping costs are the buyer's responsibility unless the item was damaged or incorrect
Refunds processed within 3 business days after we receive and inspect the returned item
Item must pass inspection confirming seal integrity
CONTACT US & RESPONSE TIME
We're Here to Help!
|
Response Time |
Availability |
|
Within 24 hours |
Business days (Mon-Fri) |
|
Weekend messages |
Steal Within 24 hours！！ |
How to reach us:
eBay Messages (preferred)
Click "Contact Seller" on any listing
Time Zone: China Standard Time (CST/UTC+8) - We typically respond during 8 AM - 12 PM CST
DISPUTE RESOLUTION
PLEASE CONTACT US BEFORE OPENING A CASE
We understand that issues can occur. Before escalating to eBay, please give us the opportunity to resolve it directly:
|
Step |
Action |
Who |
|
Step 1 |
Message us describing the issue |
You |
|
Step 2 |
We respond within 24 hours |
Us |
|
Step 3 |
We investigate and propose solution (1-2 days) |
Us |
|
Step 4 |
Issue resolved to mutual satisfaction |
Goal |
Why contact us first?
Faster resolution - We can often solve issues same-day
Better outcomes - Direct communication = better solutions
Preserve relationship - We value every customer
Avoid case delays - eBay cases can take weeks
Our Commitment: We will always work in good faith to find a fair solution. Most issues are simple misunderstandings that can be resolved with a quick message!
IMPORTANT NOTES
Sealed Product Disclaimer: We are NOT responsible for contents inside sealed boxes (pull rates, card conditions, short prints, etc.). All products sold as-is from manufacturer.
Manufacturing Variance: Minor box corner wear or printing variations from factory production is normal for TCG products and not considered damage.
Pre-orders: Ship within 5 business days of official release. Dates may change per manufacturer.
Address Accuracy: Please verify your shipping address. We're not responsible for packages sent to buyer-provided incorrect addresses.
Delivery Delays: International shipping may experience customs or carrier delays beyond our control. Contact us if no tracking movement for 2+ weeks.
Regional Availability: Some products are region-specific (CN/JP/EN). Please verify language/region before purchasing.
THANK YOU
Thank you for choosing us!
As fellow TCG collectors and enthusiasts, we know how exciting it is to receive sealed products in perfect condition. We put the same care into packing your order as we would want for our own collection.
Happy collecting! May your pulls be legendary!
If you're satisfied, we'd greatly appreciate a 5-star feedback!
If anything is less than perfect, please contact us first - we'll make it right!